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H
hernaw2
Participant
April 15, 2020
Question

Adobe Captivate 2019 installing issue

  • April 15, 2020
  • 2 replies
  • 403 views

I can't finish the Adobe Captivate 2019 install. When the install process ask for the user and password, the system can't sign in the user and shows the error 400 "Your request result in an error".

I have the License for this.

 

Can you help me?

    This topic has been closed for replies.

    2 replies

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    April 16, 2020

    You might be behind a firewall and it's preventing activation. Trying sending an email to CaptivateHelp@Adobe.com and they should be able to fix you up. This is a user forum and other than giving you advice there is little we can do troubleshooting.

    Paul Wilson, CTDP
    Lilybiri
    Lilybiri
    Legend
    April 16, 2020

    Do you have a perpetual or a subscription license? A staff member will contact you.

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