Adobe Captivate (2019 release) Update 4 released

Does this update address the issue with the Google Chrome update 80 for XHR issue?

Its really good news for me.

I recently upgraded from Captivate 9 to Captivate 11 (Captivate 2019, v 11.5.4.613). The YouTube widget is missing from Learning Interactions (and this widget is essential to my projects). I have the same issue whether I download the application onto a MacBook Pro (running Mac OS 10.14.6) or a PC (running Windows 10).

I see all the other Learning Interactions, but no YouTube. When I look on my MacBook hard drive (in Documents > My Adobe Captivate Projects > Adobe > eLearning Assets > Interactions_11_5), I see the .wdgt files for all the other widgets, but no YouTube.wdgt file).

Does anyone have any ideas how to get this widget?

This is, unfortunately, pretty indicative of the experience I've come to expect with Adobe Captivate for Mac. The only way to locate the download appears to be going through the form to download a trial because  "View and Download My Apps" only applies to Creative Cloud, then, good luck getting licensed if you're a monthly subscriber.

Oh, and when you click the link to contact Captivate Support, this is what you get:

No, Adobe, this isn't what I'm looking for, nor is it helpful. Yet another bang-up customer experience for Mac users, who clearly don't matter enough to support. 

If anyone from Adobe is looking for suggestions on how to improve the user experience, you'd be well-advised to try to make the download/install process easier for subscribers. I guess I understand why it can't be packaged up with the rest of Creative Cloud, but the download/install/licensing process is maddeningly inconsistent and poorly designed, which anyone who actually tries to follow it would notice right away -- not a ringing endorsement for an eLearning tool. 

Hello. 

I am confused. The Release Notes don't seem to precisely indicate where to find the download (either that or I've got some other issue). I'm running Catalina. I followed the links in the Release Notes and on my Adobe Account. The Captivate app downloaded was v. 11.5.4.613. Is this the one that's supposed to work with Captivate? I installed it and it still crashes. I'm probably missing something. Something someone here can straighten me out about! Thanks, I hope! 

Glenn

Hi - you asked for feedback, and mine is that this is a shocking user experience! 

First of all, there was no way of knowing that Captivate wouldnt work in Catalina until it was too late. The advice to roll back to a previous OS is pitiful. I'm sure a really high percentage of Adobe customers use Macs, Apple gave plenty of notice. Why did Adobe miss it in the first place?

So - i installed Captivate19. There's no obvious way to do that from within the account... all the Captivate subscription support points to the Creative Cloud, but obviously Captivate isnt part of the CC... so it's easy to fall into an infinite loop of pointless articles that reference each other, and the link in my account was for Captivate17... deep joy. So i downloaded a free trial with a view to using my acccount to activate it. 

Sure enough, i get it loaded. But it doesn't open by signing into my Adobe account, instead it wants a license number. Back to the account... the license number is definitely not where i think it should be. And after returning to the purgatory that's the support pages, Time to risk an online chat...

Three chats, each accompanied by a ver clear request from me for a license number (in the meantime i've also found this article confirming that i really really do need one... we chat, we pause, we confirm that the agent hasn't got a clue that the captivate is not a CC product, and then they realise they cant fulfil a straightforward request, and three times they transfer me to someone that can help. 

Except... there's noone at the end of the chat now. It's out of hours for that team. 

So despite spending a few hours trying to sort this out - a problem that i didnt cause - i'm no closer to a resolution. 

I'm frustrated. And i'm really disappointed with Adobe... you're a big company, that has a reputation for quality products which we pay well for: you can do better than this.

And you really need to

Does this update clear up the black square attached to the mouse seen in Captivate 2019 for macOS Mojave 10.14.6? Will it autoinstall on my 30 day trial so I can test it?