Participant

Question

Adobe Captivate 2019 SVG Edit issue

Forum|Forum|6 years ago
February 6, 2020
7 replies
5007 views

I have the most up to date Captivate, 11.5.1.499, once I bring in an SVG item or use on from assets. When I double click the SVG to do the edits, the SVG morphs to white. I'm using Windows 10. I've read through several blogs and community post and none of the "resolutions" resolve my issue or the resolution is for a previous update.

This topic has been closed for replies.

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davidm99604717

Participant

Hello, I just got a new computer at work with Windows 10 Enterprise Edition and I am having the same issue. I get just a white box when I try to edit an svg file. This had worked fine on my previous computer. No matter where I click or double click, the white box does nothing. Addionally when I open my projects, the SVG files are skewed in different sizes and not the correct colors I had on them. They do look fine when I publish or preview them. It's only an issue in the Captivate workspace. I tried to get the assets again, I verifed the link is valid to the files, I created new projects, and same results.

chrisr70362599

Participant

Are you using multiple monitors? I had to make sure that my laptop monitor was my "main display" to be able to edit SVG files. Hope this helps.

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davidm99604717

Participant

Hmm, I am using multiple monitors directly attached to my PC at the office that I remote to. I don't have a second monitor off a laptop. However, I do have my remote desktop set up to use both monitors. When I remote desktop shutting off support to use all monitors, the svg skewing issue went away, but I still can't edit SVG files. Just a white box. Sounds like that might be the issue though. I have a coworker stopping at the office later so we are going to see if we can try disconnecting the other monitor. Thanks for the suggestion. Seems this has something to do with it.

Raph5911169558

Inspiring

GOT IT! For me at least. Multiple monitors.

If you close Captivate.

Unplug your monitor(s).

Restart captivate on your laptop desktop

The Edit SVG functionality works just fine.

(side note: this is also the VR not showing on Stage problem's Answer).

I don't know about you, but it still works when you then keep Captivate open, and plug your monitors back in.

Huzzah!

chrisr70362599

Participant

This just worked for me. I had made an external monitor my "main" homescreen instead of my laptop monitor. Once I switched it back to the laptop monitor and restarted Captivate the SVG worked just fine. Thanks Rapha!!!!

sschmitt515Author

Participant

I am! I will give it a try. I appreciate you letting me know.

Raph5911169558

Inspiring

[UPDATE] just tried Work computer (vs Home computer) and it works (double click icon, turns white, BUT THEN... works as expected).

WORK (works): MS Windows 10 PRO v10.0.18363

HOME (no work): MS Windows 10 HOME v10.0.18363

So that's WORKS- in WIN10 PRO , Stays white box in WIN10 HOME

I sent this info as an update to my email to CaptivateHelp@adobe.com buuuut.. if it's a Windows OS thing, I think us win10 HOME users are screwed. 😕😕 Just putting this out there for those that may find themselves at the post, with this problem, in the Not Too Distant Future (next Sunday A.D.?)

Lilybiri

Legend

That is an intereesting discovery. I have no system with Win Home, all are on Win Pro.

Will try to contact staff, to report this. It is the first time I hear it mentioned, but could be a trigger to find out the reason.

Thanks so much!

Raph5911169558

Inspiring

Well THANK YOU for escalating this for me! I'm sure your sway will set them right!

Im finding CaptivateHelp@adobe.com to be a little more miss than hit.

Stagprime2687219

Legend

My SVGs very consistently behave the same way.

I start by double clicking the SVG to place it into what I am going to call "activation mode"

Once in "activation mode" I perform a single click within the area that I wish to modify.

At that point I see the color palette unlock.

Perhaps you mean something else -?

Raph5911169558

Inspiring

Nope. Like others, I "dobule click the SVG to place it in 'activation mode'" and the whole thing becomes white. Here I made two cancel icons from the assets panel, then double-cliked the right one:

Lilybiri

Legend

When you double-click, try to do in the fill, (black here). Eventually you may need a second single click.

The Fill will still not be available. Then click the fill again until you see a blue outline.

Do not become nervous, maybe your double-click is too hasty. It works, have been using this features many times. Not only for the game below.

SVGs are great, here is a game, all shapes are SVGs, and I did some editing in Captivate (the grey states):

http://blog.lilybiri.com/game-test-your-logical-mind

Raph5911169558

Inspiring

So now *I* am having this exact same problem, and also taking the specialist program (so that's where the instructions to double-click the svg to change colors. My fill is also the greyish background with red line from bottom-left to upper-right. I also had the (firewall?)/Assets Not Loading issue, so already did the https://community.adobe.com/t5/captivate/the-asset-panel-does-not-load-in-captivate-2019-release/m-p/10704741 instructions. Fixed the Assets problem, but two days later, there's this (same) .svg issue.

Could it be the .svg file supplied for the Speicalist program be funky for some reason? [UPDATE: NOPE! - because the next exercise has you insert an ICON from the Assets library. And when you click or double-click on the icon to change the color of the icon, the same white(-only) box appears (again). Poo.

[UPDATE 2: I just rotated the icon I inserted manualy, and the outline(s) got all pixelated!

Lilybiri

Legend

Please ask the authors of the certificate program.

Raph5911169558

Inspiring

I think you said this before my update (and UPDATE 2).

Because, now It's not just the .svg supplied by the Specialist program assets. But this also happens to Assetts => ICONs that are brought in through the assets panel.Went to assets- clicked on Icon - slected a flashlight - flashlight appears on stage - double-click the icon, and it goes totally WHITE. So it is not just the Specialist's .svg file, but appears to be ANY .svg file bring brought in. 😕😕

jmnielsen84

Participating Frequently

I had the same problem and I was also having issues with my firewall preventing me from accessing the Assets Library. Once I got that fixed, it seemed to fix the SVG problem! I'm not sure if/how those are connected, but you might want to check to see if you have a firewall preventing you from being able to do this!

Raph5911169558

Inspiring

And you know, I even tried turning my firewall completely off. Nothing changed, or acted any better.

Lilybiri

Legend

Please insist. Click again and the paths will appear to allow you to change
the fill color.

sschmitt515Author

Participant

Thank you Lilybiri. I've tried clicking one more time after the double click and still a blank white space. I've tried the one-click wait and then another with the same issue.

Lilybiri

Legend

What does the Fill icon show in the Properties panel? The Icon assets of the Assets panel are simple closed paths. Up till now I didn't have any issues editing their Fill. But indeed, sometimes the double click shows a blank rectangle, clicking again makes paths visible and selectable. Do you zoom in on the SVG?

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