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William22663433aj84
Participant
January 15, 2022
Question

Adobe Captivate 2019 trial OS or browser not up to date

  • January 15, 2022
  • 1 reply
  • 307 views

I as able to install the Trial on 1 PC and it works. But I've tried 3 other machines and everytime I get the message that my OS or browser isn't up to date. The machines are up to date and so are the browsers. It appears to be wanting to use Internet explorer even though we have Edge or Chrome selected as the default browsers. The only help I've gotten on this issue is from the link it provides which has me install some registry fix that doesn't work either. Is there any other users that have experienced this issue?

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    January 15, 2022

    Did you use a different Adobe ID for each installation?

    W
    William22663433aj84Author
    Participant
    January 24, 2022

    Yes. I downloaded the trial under different user credentials for each one as we had multiple staff that wanted to try it out before we decided on purchasing it or not. 

    Lilybiri
    Lilybiri
    Legend
    January 24, 2022

    That can be one of the problem origins. Captivate allows the use of Adobe fonts, which means that you need to have access to the Creative Cloud app. But that app is probably installed with another Adobe ID.

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