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Tariq228116834poc
Participating Frequently
December 19, 2022
Answered

Adobe Captivate 2019 - unknown error occurred. Cannot generate the recorded video clip.

  • December 19, 2022
  • 2 replies
  • 1082 views

I am getting the below :

 

Adobe Captivate 2019 - unknown error occurred. Cannot generate the recorded video clip. The disk may not have the required free space or the recording is not substantive enough to generate a video.

 

I have reinstalled the Software twice.  I have also ensured the software is installed as an administrator.


I do not get this error if I select runas Local Administrator.

 

The user in question is saving the recording to the local drive , which she has full access to .


Has anyone seen this and if so , what is the fix please?

    This topic has been closed for replies.
    Correct answer Lilybiri

    The release version is 

     

    Adobe Captivate 2019

     

    11.5.5.553

     

    Sorry , not sure what you mean by restart Captivate with the feature run as administrator , as mentioned before manually right clicking on the Captivate 2019 icon and selecting run as administrator still generates the error , the only thing that doesnt generate the error is to run the icon/program as run as different user and then enter the local administrator account and password.


    The developer needs administrator rights only for Captivate, maybe that is not the case? No full administrator rights are necessary, only for the application Captivate.

    You are on a very stable version of CP2019, I am using the same version.

    2 replies

    T
    Tariq228116834pocAuthor
    Participating Frequently
    December 19, 2022

    Hi

     

    Thank you for your quick reply.

     

    Please see attached version information.

     

    Have done a check update and it has confirmed this is the current version available.

     

    Regards


    Tariq

     

     

    T
    Tariq228116834pocAuthor
    Participating Frequently
    December 19, 2022

    Also , the only time this error does not get generated is when I run it as a different usser and then enter the local administrator details .\administrator folowed by the password.  If I right click on the program and run it as administrator it still displays the same error.

     

    For obvious reasons we cannot give the user the local admin credentials.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    December 20, 2022

    If this computer is connected to a secondary display, try disconnecting from it so that there is only one monitor involved and then attempt the Video Demo capture again.  Does that work?

    Lilybiri
    Lilybiri
    Legend
    December 19, 2022

    Please show the full version number, as you can find under Help, About Captivate. Under the common name 'CP2019' there were three main releases (not even comptible between them) and multiple patch releases.

    I am bit stupefied by the screenshot: it is the welcome screen with an error message on top. What was exactly the action to make that message appear? Were you trying to start a new Software simulation or a Video Demo?

    Indeed, 'Run as administrator' is highly recommended especially for the type of projects I just mentioned. 

      T
      Tariq228116834pocAuthor
      Participating Frequently
      December 19, 2022

      As you mentioned, it is Video Demo and create , which creates the error.

       

       

      Lilybiri
      Lilybiri
      Legend
      December 19, 2022

      Please, can you indicate the full version number? Maybe you only need to update with a patch release.

      I understand now when the error message appears, when you want to start a new Video Demo project.  If this is Windows, please restart Captivate with the feature 'Run as Administrator'. 

      If the screen is not showing 1px/px you'll need to edit either the AdobeCaptivate.ini file or change the properties of your screen so that you see 1px/px. How depends on your OS.

       

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