Skip to main content
B
broganl90577443
Participant
July 21, 2021
Question

Adobe captivate 360/VR project publishing issues

  • July 21, 2021
  • 2 replies
  • 1147 views

Hello, I am currently having issues publishing my VR/360 degree image project in Adobe Captivate. I only have 3 options to publish (publish, publish to adobe connect, and publish to adobe captivate prime). I want to publish to a shared folder on our internal system so that people can access the files to view in HTML5. 

 

When I publish my project, it creates a file with an index.html file which opens to play my project. The issue is, when this is clicked to view, the play button appears as normal, but when you click play, only the hotspots show up (and function correctly), but the 360 degree image is entirely black.

 

I checked it was not something wrong with my 360 degree image, by publishing the 360 degree example project adobe supply, and the same thing keeps happening. I have looked all over for an answer, but have only encountered others with the same issue, and no solution. 

 

The frustrating thing is, once you publish, it asks if you would like to view your project, and that runs with the image displaying with no issues. so do all the previews. It is just that index.html which messes up.

 

Any help would be appreciated!

    This topic has been closed for replies.

    2 replies

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 21, 2021

    You cannot expect Captivate's 360 /VR output to function if played from a local drive or LAN drive folder.  It needs to be played from a WEB server.

     

    Upload your project's published HTML5 output to a web server and view it from there.  The web server needs to allow JSON files, but apart from that most web servers would be fine. 

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 21, 2021

    Alternatively,  if Captivate is set up properly on your machine, and you just want to verify that your project (or Captivate's example 360 projects) will work, just use the Preview as HTML5 option in Captivate.  This displays the output in a temporary localhost web server environment that Captivate creates for the purpose.

    B
    broganl90577443Author
    Participant
    July 21, 2021

    Thank you for your reply, The issue is with viewing the project in a web browser. Adobe team have looked at it and said it should function, but havent found a solution as to why it is not yet. I can view when captivate is loaded and using captivate to preview, but the webhosted file image displays black. 

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    July 21, 2021

    Let me move this to the Captivate forum for you, which is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices