Skip to main content
P
PawelF
Participant
December 19, 2013
Answered

Adobe Captivate 7.0 crashes

  • December 19, 2013
  • 1 reply
  • 1015 views

Hi All,

I have problem with Adobe Captivate 7.0. (full version) After install AC 7.0 and put serial key Adobe run good.

But after that when I close AC and reset OS and logonagain  to user profile AC 7.0 don't run. Software was started for few seconds and shutdown.

Could you somebody help me in this issue. I use OS Windows 7 Enterprise edition.

Best Regards,

Pawel

    This topic has been closed for replies.
    Correct answer PawelF

    Hi Haridoss,

    Software crashes after completely launches. I see working desktop, but I don't see choose menu where you can open new or load old project.

    Application just vanishes.

    I don't get any information form AC application about crash message dialog.

    I try launch application with administration permission.

    Regards,

    Pawel


    Hi Haridoss,

    Before vanishes, at task application was information "not responding".

    When I open Computer Management and go to Event Views I found this information (Windows Logs-Application)

    AdobeCaptivate.exe

       7.0.0.118

       519cf6e7

       MSVCR100.dll

       10.0.40219.325

       4df2be1e

       40000015

       0008d6fd

       f84

       01cefca60f5543d8

       C:\Program Files\Adobe\Adobe Captivate 7 (32 Bit)\AdobeCaptivate.exe

       C:\WINDOWS\system32\MSVCR100.dll

       53c74487-6899-11e3-beff-028037ec0200

    Regards,

    Pawel

    1 reply

    H
    HaridossR1234
    Participating Frequently
    December 19, 2013

    Hi Pawel,

    Can you please try delete preferences and layouts are try launching captivate again.

    1) Rename the layouts folder present at C:\Users\Public\Documents\Adobe\eLearning Assets\ to "Layouts_backup"

    2) Double click on the 'CleanPreferencesWin' file from the 'Installation folder\Adobe\Adobe Captivate 7 x64\utils'

    Please try re-launching captivate after this.

    And by "reset OS" did you mean restarting your computer?

    Regards,

    Haridoss

    P
    PawelFAuthor
    Participant
    December 19, 2013

    Hi Haridoss

    Reset OS I'm sorry for my short  - yes restarting computer.

    I do everything according your description and don't help.

    Regards,

    Pawel

    H
    HaridossR1234
    Participating Frequently
    December 19, 2013

    Hi Pawel,

    Does the software crash before it launches completely? or it crashes when you do specific steps like "create new blank project" etc?

    Are you getting a crash message dialog? or the application just vanishes?

    Also please try to launch the application as administrator(RightClick->Run as administrator).

    Regards,

    Haridoss

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices