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tpastorino42
Participating Frequently
April 17, 2014
Question

Adobe Captivate 7 Crashing...please help!

  • April 17, 2014
  • 1 reply
  • 1518 views

I'm working in the lastest version of Mac OS.  Earlier this afternoon I was able to at least record videos, albiet they were rendering HORRIBLY compared to how they normally look.  I would even say they were blurry.  Then all of a sudden, I am no longer able to open projects or record new ones.  Captivate just keeps crashing right after I click anything on the Start page.  As with most people, I have some time-sensitive projects due, so any help would be greatly appreciated.  Thanks!

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    1 reply

    Varun Kalra
    Varun Kalra
    Participating Frequently
    April 17, 2014

    Hi there,

    Could you try recreating Captivate 7 Preferences and then launch Captivate:

    Open  Finder-- Go to Folder-- "~/Library/Preferences/Adobe Captivate 7",  rename Adobe Captivate 7 folder and make sure you have closed the  Captivate first, and then relaunch.

    Create a blank new project and check whether same thing happens on the blank project as well.

    P.S.:  Recreating preferences will reset Captivate settings and customizations  to default, that will not make any change in your Project.

    Thanks.

    T
    tpastorino42Author
    Participating Frequently
    April 17, 2014

    Hi,

    I followed these instructions, but I’m still having the same issue.

    Toni Pastorino

    Technical Writing and Curriculum Development Lead

    STEELBRICK CPQ

    Varun Kalra
    Varun Kalra
    Participating Frequently
    April 17, 2014

    Can you try creating a different user account (administrator) on MAC, a test user account.

    Switch to that account and check whether Captivate 7 works fine there. It might be an issue with permissions on present user account.

    Thanks.

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