A

Anonymous

Question

Adobe Captivate 9 crashes while publishing as Video

Forum|Forum|9 years ago
August 4, 2016
3 replies
2142 views

I have recorded a software simulation and added some audio to most of the slides. When i try to publish this as a video, the swf to video conversion goes all the way till 99% and then pops what i want to do with the video and then it crashes. It throws the Microsoft Visual C++ runtime error - R6025 - pure virtual function call. There is a video file and when i try to play it, it plays only half the way and at one particular slide it stops playing and after that no voice is heard.

This is repeating always. if i publish the same video to youtube, it works perfectly fine. But i do not need to publish it as video to be saved on computer. I do not have any resource issue and i am using Win 7 64 bit. Captivate is also 64-bit version. I have tried clearing the cache and preferences, but no change. It is one specific slide where it stops, and i need that slide. If i remove that slide, then it stops at the next slide. Am i doing something wrong? Is there some restriction on the size or time of the video. This one is 18 mins long. i have one more which is 10 mins and that video too has the same issue.

I was using Captivate 6 before and publishing as video using the same process without any issue before.

I need to resolve this soon.

Regards,

Anitha

This topic has been closed for replies.

E

ExactMarketPromotions

Participant

I'm trying to film a video training course. The first time I load the software I generally get a video from my monitor recorded and published. I then have to close the program, turn off and re-start my computer then I am good to film the next video. If I don't go through all this nonsencethe publishing process gets to 100% and hangs as a non-responsive. It does not matter if the video is 1 minute long or an hour it happens the same. What is more I've even forgone using anykind of graphics to cover sensative data as a result of this also making the videos hang during publishing stages. Its a nightmare for a tool of your calibre to behave like this and we pay for it, and the hours I am loosing over it! Plus I still have to cover up content of a sensative nature in another program afterwards.

RodWard

Community Expert

Please update to the latest version of Captivate 9. There seems to be a known issue or conflict that came in recently with some update to OS and the latest build seems to resolve it. Perhaps it will resolve your issue too.

C

cazimier

Known Participant

Could NeoSpeech have an issue when published in SWF? And what type of file is played when you Preview / Project?

I too have a similar issue with Voices freezing on enter. Audio is on every slide in an 80 slide project. Running Capt 9 (v 9.0.2.437), Win 7. Browser IE 11. Found 2 solutions: 1- have user select the back button, then the next button, to return to slide again. This unfreezes the slide but is impractical for the user to "know" to do this. 2- Create a "dummy pass-thru" slide that is a duplicate of the slide (ex. slide 5) to create a pair of matching slides (5 & 6). Then strip everything except the base image on the slide when it loads (slide 5, no audio or animated object etc.), change the timing to 0.5 sec, change nav to auto-next. This tricks the new slide 6 into thinking there is no audio on the previous slide... so it runs. But if happens frequently... adding too many dummy slides, throws off page count.

Then yesterday, on every 4th slide in an 80 slide project, beginning on slide 5, had to insert dummy slide. Before creating 1st dummy pass thru-slide, I tested things on slide 5. I inserted a new blank slide with only one text caption and one timed (2 sec delay) smart obj, no audio and found it still froze after slide 4 audio finished playing; navigation slide 4: next button, go to next slide (5). The animated object never appeared on slide 5. Only when audio was removed from slide 4 was slide 5 allowed to play. > hence why I ask what the Preview/Project is running... SWF or HTML5?

Today, I was troubleshooting with a coworker and she suggested publishing in HTML 5 only... it worked like a charm! Also hid dummy slides, tested in Preview / HTML5... works as well. So is there an issue with SWF and Voices? If preview/project runs SWF then you can't preview the project w/o freezing. Hope this helps and hope Adobe figures this out soon... Beginning to think Voices is incompatible with new browsers. Please advise.

B

bens61503530

Participant

I've been having almost the exact same issue over the past week. I recorded a software simulation project and added narration in as well as some default shapes to cover up sensitive data. When I go to publish my project to video, the export goes fine until the very end where one of two things happens. 1. I get a dialog box saying that Captivate has stopped working or 2. I get the Microsoft Visual C++ runtime error - R6025. When I browse to the exported file, the video plays fine but the audio is glitchy -- like a skipping CD.

I've tried a bunch of different things. Including re-installing Captivate, copying my slides to a new project, and removing all of my default shapes.

After so much frustration, I finially found a work around. By removing ALL of the smart shapes from my project, I was able to get a clean video output from Captivate. But seriously, Adobe, get this program working! I also had to mess around with CBR vs VBR on the audio setting son the export. I can't believe how much of a hassle this was.

Now I have to take this file into After Effects to clean up the areas that I was trying to cover with the default shapes.

Here are my system specs:

Windows 10 - 32GB RAM

Captivate 9 - v 9.0.2.421

Project Resolution 1920x1080

RodWard

Community Expert

Try hiding a the three slides starting with the one immediately BEFORE and finishing with the one AFTER the problem slide.

Does your project publish out to video then? If so then you have something on or about one or more of these slides that is fouling up the publish process. Look for any punctuation characters in slide names, object names, variables or advanced actions, as well as Closed Caption text. Try moving objects currently ON those slides off into the scrap area and then republish to test.

Eventually you should be able to find the culprit.

A

Anonymous

Thanks for the quick reply.

No. This did not help. Removing the slides meant that it will fails a few slides later, but still continue to crash. I have not renamed any objects or slides at any place and could not find any punctuations.

-Anitha

RodWard

Community Expert

OK then your project may be corrupted.

Try this:

Copy all slides into a new project of the same size and then try publishing that project. If that doesn't work, try copying small groups of slides (5 or 10 at a time) into a new project shell and test publishing until you hit the point where it fails again.

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