Adobe Captivate 9 Crashing after upgrade

Question

I just upgraded Adobe captivate and restarted my computer. now it is crashing with below error

Problem signature:

Problem Event Name: APPCRASH

Application Name: AdobeCaptivate.exe

Application Version: 9.0.2.437

Application Timestamp: 57dc59cd

Fault Module Name: LogSession.dll

Fault Module Version: 7.1.1.3398

Fault Module Timestamp: 55b0efc8

Exception Code: c0000005

Exception Offset: 000000000001d981

OS Version: 6.3.9600.2.0.0.16.7

Locale ID: 1033

Additional Information 1: d460

Additional Information 2: d46077c819103c7612f7c2f2aaa1a2f8

Additional Information 3: 7be1

Additional Information 4: 7be1541258d8f32dc18dc69a880b8211

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Anonymous · Answer

Here is another crash dump00000001800704D8 (CPPublic): : WCPSEHException::operator=0000000180070BCD (CPPublic): : CPExceptionUtils::GenerateCrashDump0000000180070B52 (CPPublic): : CPExceptionUtils::GenerateCrashDumpFile0000000180070F8E (CPPublic): : WCPSEHException::WCPSEHException00000001800709BD (CPPublic): : WCPSEHException::operator=00007FFB5B45ECA5 (MSVCR110): : CxxThrowException00007FFB5B45D66B (MSVCR110): : _DestructExceptionObject00007FFB5B45D580 (MSVCR110): : _DestructExceptionObject00007FFB5B45E71C (MSVCR110): : _FrameUnwindFilter00007FFB5B45EFEB (MSVCR110): : _CxxFrameHandler00007FFB77D4D82D (ntdll): : _chkstk00007FFB77CF916B (ntdll): : RtlRaiseException00007FFB77D4C9EE (ntdll): : KiUserExceptionDispatcher0000000005B816B4 (CPPreferencesUI): : GetCPPreferencesUIComponent0000000005BAF741 (CPPreferencesUI): : CPPreferencesSpellingPreferencesDialog::OnReturnKey0000000003336F85 (CaptivateUICore): : CPAdamEveSheet::cpDlgButtonHandler000000000334B52A (CaptivateUICore): : CPEveWrapper::CreateEveCanvas00000000072D9743 (dvaadameve): : dvaadameve::controls::UI_DisplayText::place00000000072DE7CD (dvaadameve): : dvaadameve::controls::UI_DisplayText::place00000000072CFDA5 (dvaadameve): : dvaadameve::controls::UI_DisplayText::place00000000072DA286 (dvaadameve): : dvaadameve::controls::UI_DisplayText::place0000000006A352FC (dvaui): : dvaui::ui::OS_Window::UI_UpdateScaleFactor0000000006AB7F89 (dvaui): : dvaui::controls::UI_Button::SendButtonChangedMessage0000000006AB7E55 (dvaui): : dvaui::controls::UI_Button::PerformAction0000000006AB77A6 (dvaui): : dvaui::controls::UI_Button::Draw0000000006BC6F47 (dvaui): : dvaui::ui::PointerCapture::InvokeEnd0000000006B22381 (dvaui): : dvaui::ui::UI_NodeManager::EndInputCapture0000000006AB751B (dvaui): : dvaui::controls::UI_ButtonGroup::ChildAdded0000000006B26113 (dvaui): : dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent0000000006B27786 (dvaui): : dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget0000000006B27552 (dvaui): : dvaui::ui::UI_Node::UI_DispatchPointerEvent0000000006A2FA3C (dvaui): : dvaui::ui::OS_Window::UI_DispatchMouseEventFromOS0000000006A2E3F1 (dvaui): : dvaui::ui::OS_Window::UI_DispatchEvent0000000003349823 (CaptivateUICore): : CPDVACanvasHelper::UI_GetRecommendedSize0000000003341489 (CaptivateUICore): : InstallDVACanvasHandler0000000003412851 (CaptivateUICore): : CPShowWidgetPanelActionComponentContext::SetPanelPrefs0000000003341425 (CaptivateUICore): : InstallDVACanvasHandler00007FFB75B72434 (USER32): : DispatchMessageW00007FFB75B72297 (USER32): : IsThreadDesktopComposited00000000033A70BD (CaptivateUICore): : CPDialog::DoModal0000000005BC01AE (CPPreferencesUI): : CPPreferencesSpellingPreferencesDialog::OnOkButton000000000022878A (CPApplicationCore): : CPCommandHistory::~CPCommandHistory00000000002282A4 (CPApplicationCore): : CPCmdUtils::ExecuteCommand0000000005898E42 (CPUIUtils): : CPPreferencesDialogUtils::LaunchPreferencesDialog00000000007C1FFC (CaptivateUI): : CPOpenWebAddressActionComponent::Execute00000000001F232A (CPApplicationCore): : CPActionManager::Execute000000000333C1F7 (CaptivateUICore): : CPUnChangeableMenuActionWithNoContext::Execute000000000333D27C (CaptivateUICore): : CPUnChangeableMenuActionWithNoContext::Execute0000000003334112 (CaptivateUICore): : WAppExternalMessageHandlerManager::HandleKeyboardMessage0000000003355CBA (CaptivateUICore): : CPFillButton::UI_SetLocalRectF0000000006A307F8 (dvaui): : dvaui::ui::OS_Window::UI_HandleOSEvent00000000079C1CBB (dvaworkspace): : dvaworkspace::workspace::OS_TopLevelWindow::UI_HandleOSEvent0000000006A2D547 (dvaui): : dvaui::ui::OS_Window::StaticOSWindowWndProcImpl0000000006A33763 (dvaui): : dvaui::ui::OS_Window::UI_UpdateScaleFactor00000000033557E6 (CaptivateUICore): : CPFillButton::UI_SetLocalRectF0000000006A2D32A (dvaui): : dvaui::ui::OS_Window::StaticOSWindowWndProc00007FFB75B72434 (USER32): : DispatchMessageW00007FFB75B74E83 (USER32): : CallWindowProcW00007FFB567228F4 (AdobeOwl): : OWLWorkspaceBookmarkGetBuffer00007FFB56755357 (AdobeOwl): : DllMain00007FFB567C2AFA (AdobeOwl): : DllMain00007FFB5675503B (AdobeOwl): : DllMain00007FFB5675DC2A (AdobeOwl): : DllMain00007FFB75B72434 (USER32): : DispatchMessageW00007FFB75B74E83 (USER32): : CallWindowProcW00000000006A260D (CaptivateUI): : CPWin32MessageTarget::WindowProc00007FFB75B72434 (USER32): : DispatchMessageW00007FFB75B9422F (USER32): : Ordinal254000007FFB75B75191 (USER32): : SendMessageW00007FFB567C7BD6 (AdobeOwl): : DllMain00007FFB567C6603 (AdobeOwl): : DllMain00007FFB5675503B (AdobeOwl): : DllMain00007FFB5675DC2A (AdobeOwl): : DllMain00007FFB75B72434 (USER32): : DispatchMessageW00007FFB75B72297 (USER32): : IsThreadDesktopComposited0000000140019CEE (AdobeCaptivate): : IsThreadDesktopComposited0000000140019EE0 (AdobeCaptivate): : IsThreadDesktopComposited000000014001AD72 (AdobeCaptivate): : IsThreadDesktopComposited000000014001B708 (AdobeCaptivate): : IsThreadDesktopComposited00007FFB756516AD (KERNEL32): : BaseThreadInitThunk00007FFB77D24629 (ntdll): : RtlUserThreadStart

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