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iulianas28553721
iulianas28553721
Participant
January 5, 2017
Question

Adobe Captivate 9 doesn't open

  • January 5, 2017
  • 2 replies
  • 136 views

Hi,

I have purchased Adobe Captivate 9 few months ago and worked on some projects but today, out of the blue, the program doesn't open anymore.

I'm working from a corporate PC; I suspect it might be influenced by the Windows updates but, since I'm not an IT person, I don't know what could the problem.

Could you please help me?

Thanks!

Iuliana

    This topic has been closed for replies.

    2 replies

    jasona92196440
    jasona92196440
    Known Participant
    January 5, 2017

    You could try clearing your preferences. On a windows machine this is done by a program found at

    C:\Program Files\Adobe\Adobe Captivate 9 x64\utils\CleanPreferencesWin.bat

    It fixed a lot of errors I was having with 9.

    Jas

    Sorry just posted this, the answer above from the wizard Rod didn't show up on my screen. I wouldn't of posted otherwise, he knows his stuff. For future ref clearing your Pref and Cache does fix a lot of gremlins.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      January 5, 2017

      There was a recent update to address this issue.  Please ask your IT department to ensure your Captivate installation is updated to 9.0.2.437.

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