Adobe Captivate 9 to Adobe 2017

Forum|Forum|8 years ago
April 16, 2017
2 replies
2406 views

Hi, I just purchased and installed adobe captivate 9.0 just 2 weeks ago only for me to find out that there is now a 2017 release. If I had known I would have waited to purchase and install this latest release since its the same price I paid for a full license. Adobe, is there anyway I can get a free upgrade since I just purchased it. Please any assistance from adobe will be appreciated.

Thanks a lot

This topic has been closed for replies.

P

Pohlschroder

Participant

I have a similar issue. But the eligibility period is set for a month. I am lucked out since my purchase was about 3 months ago.

This is really not how to deal with paying customers...If the period longer I could understand. But such a short period. This I don't.

These are no cheap programs and not all of us can afford to buy one in couple of months period.

Upgrading these programs would cost you not that much....How many people would actually have purchased one in the past couple of months?

RodWard

Community Expert

The problem you describe is one of the main reasons most people are now purchasing Captivate via the Subscription plan. If you do that, the monthly fee is quite small and you get the latest version of Captivate immediately when it comes out.

That doesn't mean you need to start using it right away. You can still have the previous Captivate version on your system and use that until Adobe has finished ironing out the bugs in the new version. But with the subscription plan you can only ever have the current version and the previous version of Captivate on your system at the same time.

It might be too late for you to change over right now, but it's definitely something to consider before you make your next purchase.

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TraceFrank

Participant

I had the Captivate 9 Free trial, and asked if I needed to delete the old file before I purchased the new 2017. The chat person said no, and I bought 2017 as a subscription. How do I change my trial 9 to 2017 paid subscription?

Paul Wilson CTDP

Community Expert

You might be eligible for a complimentary upgrade.

Visit this page and read through to understand the eligibility. Next use the Contact us link also on that page to find out if your purchase falls in the eligibility period.

Paul Wilson, CTDP

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