Adobe captivate activation error

please help!

We had one subscription of captivate dowloaded on 2 computers for a over year now. I got a new laptop and installed captivate on it, and it worked, then factory reset and sold the old computer. Now, the other computer is crashing the app when it opens and says "An error has occurred during activation" making me think I never deactivated it from the old laptop.

I do not have access to that laptop anymore, but we need captivate on these two current computers. Is this issue caused by 3 computers having the software activated on it? 

I cannot find anywhere to see my activated devices to check this and deactivate the old computer remotely. Please help me!