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iygnaug
iygnaug
Participant
February 28, 2016
Answered

Adobe Captivate download issue

  • February 28, 2016
  • 1 reply
  • 1187 views

I just completed my payment through digital river for the purchase of Adobe Captivate (download). I have also received the email with the 'begin download' link. However, when I tried to access it, it says 'We found no orders placed for your account.' Kindly advise what else I can do to complete the download. Thank you.

    This topic has been closed for replies.
    Correct answer VikasMahajan

    Hi,

    Welcome to Adobe Forums.

    Please follow the below procedure in order to download Captivate 9 for Windows or MAC.

    Downloading Steps of Adobe Captivate 9.0 for Windows (only 64bit) :-

    Step 1:- Open the link mentioned below and sign in with your Adobe ID and password.

    https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    Step 2:- Once you sign in with your Adobe ID and password, you will be redirected to Adobe Creative Suite download page, do not click on download. Kindly stay on that page and paste the below two links in the address bar one by one and save the files on the desktop.

    http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.exe

    http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.7z

    Step 3:-  After downloading both the files, run the .exe file which will start extracting the .7z file and then it will start the installation of Adobe Captivate 9.0 on your computer.


    Downloading Steps Adobe Captivate 9.0 for Mac :-


    Step 1: Open the link mentioned below and sign in with your Adobe ID and password.

    https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    Step 2:- Once you sign in with your Adobe ID and password, you will be redirected to Adobe Creative Suite download page, do not click on download. Kindly stay on that page and paste the below link in the address bar and save the file on your computer.

    http://trials3.adobe.com/AdobeProducts/CPTV/9/osx10/Captivate_9_LS21.dmg


    Step 3:- Once the file gets downloaded, launch the .dmg file and it will start extracting and installing the product.

    I hope this answers your query. In case of any further help please do reply.

    Thanks and Regards
    Vikas Mahajan

    1 reply

    V
    Adobe Employee
    VikasMahajanCorrect answer
    Adobe Employee
    February 29, 2016

    Hi,

    Welcome to Adobe Forums.

    Please follow the below procedure in order to download Captivate 9 for Windows or MAC.

    Downloading Steps of Adobe Captivate 9.0 for Windows (only 64bit) :-

    Step 1:- Open the link mentioned below and sign in with your Adobe ID and password.

    https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    Step 2:- Once you sign in with your Adobe ID and password, you will be redirected to Adobe Creative Suite download page, do not click on download. Kindly stay on that page and paste the below two links in the address bar one by one and save the files on the desktop.

    http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.exe

    http://trials3.adobe.com/AdobeProducts/CPTV/9/win64/Captivate_9_x64_LS21.7z

    Step 3:-  After downloading both the files, run the .exe file which will start extracting the .7z file and then it will start the installation of Adobe Captivate 9.0 on your computer.


    Downloading Steps Adobe Captivate 9.0 for Mac :-


    Step 1: Open the link mentioned below and sign in with your Adobe ID and password.

    https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    Step 2:- Once you sign in with your Adobe ID and password, you will be redirected to Adobe Creative Suite download page, do not click on download. Kindly stay on that page and paste the below link in the address bar and save the file on your computer.

    http://trials3.adobe.com/AdobeProducts/CPTV/9/osx10/Captivate_9_LS21.dmg


    Step 3:- Once the file gets downloaded, launch the .dmg file and it will start extracting and installing the product.

    I hope this answers your query. In case of any further help please do reply.

    Thanks and Regards
    Vikas Mahajan

    John_Meidl
    John_Meidl
    Inspiring
    March 3, 2017

    After you're done installing Captivate, do you need to keep the .exe and .7z files on your computer? Or can you delete these two files.

    Also, I still have Captivate_8_Voices.zip on my computer, which is 1,730,354 KB. Can I delete that zipped file, or would I lose the voices when working in Captivate 8?

    Thank you!

    Jan

    V
    Adobe Employee
    VikasMahajan
    Adobe Employee
    March 3, 2017

    After installing the product, you can delete the .exe & .7z files from your computer because installation of the product creates a folder inside Program Files.

    Voices also get installed on the machine so you can check if Adobe Captivate Voices 8 folder is available in Program Files folder then you can delete the zip file which should not be saved is the same location.

    In case of any confusion please do let me know.

    Regards

    Vikas

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