Adobe Captivate video demo - mouse out of sync

I use Adobe Captivate’s Video Demo feature as a screen capturing tool to create short instructional videos. I’ve used it a number of times in the past without any problems, however, I’m experiencing a problem now that I haven’t been able to solve:

When I play back the video I’ve just recorded, the mouse in the playback is not synched with the mouse’s actions on the screen. The physical mouse is delayed behind what it is doing. For example, if, for the video, I select a file in a folder, on the playback, the file will highlight before the mouse clicks on the file or has even reached the file. Strangely, the problem appears to specifically occur with regards to highlighting files or folders, because in the same video, there is a button click and some keyboard typing into an input field, but these appear to be synched in time.

Captivate does have some recording settings that I’ve played around with, but I’ve exhausted all its options and nothing has worked.

Captivate also has the options to edit the mouse points when editing the captured video. Through this feature, one can remove and create mouse points. This does help to improve things, but even when setting the mouse click to be on the exact frame, the playback is still out of sync.

I’ve also tried clearing Captivate’s cache, thinking the problem might occur because of lag time and memory issues.

Does anyone have any thoughts as to why this might be occurring?