adobe captivate video publisher upload button does nothing

Hi, on 2 different machines, the adobe captivate video publisher upload button does nothing.  Add to that support says it's not available when I called in on a trial product.  Hmmm if you won't help BEFORE I buy, what will happen after?  c'mon... i've purches thousands of dollars worth of adobe software and currently own the creative cloud ...and I get the brushoff like that?  Oh and the chat system wasn't working becuase the queue was too full....