Adobe Captive Fails to Import PowerPoint Slides when creatinng new project

Question

I use Adobe Captive 2019 64bit ver 11.5.1.499, I create new project by going New then From PowerPoint, select my PowerPoint file, Captive will go through process of importing all the slides from PowerPoint then eventually it will open with actual Captive project that I can work on and save. This use to work fine now what started happening is that Captive will go though import steps but then never open actual Captive project, it will revert to initial screen where you have options for Recent, New and Resources. I tried different PowerPoint files and the same thing is happening.

zuluzkiller · Accepted Answer

Got this fix from Adobe Support, in case someone has similar issues, creat this bat file and run as admin on computer:

@ECHO off
ECHO "Cleaning Captivate Preferences ..."
rmdir /s /q "%LOCALAPPDATA%\Adobe\Captivate 11.5"
del "%APPDATA%\Macromedia\Flash Player\#Security\FlashPlayerTrust\AdobeCaptivate*.cfg"
ECHO "CP 11.5"

FOR %%G IN (%*) DO (

IF "%%G" == "7.0" (
rmdir /s /q "%LOCALAPPDATA%\Adobe\Captivate 7.0"
ECHO "CP 7.0"
)

IF "%%G" == "7" (
rmdir /s /q "%LOCALAPPDATA%\Adobe\Captivate 7.0"
ECHO "CP 7"
)

IF "%%G" == "6.0" (
rmdir /s /q "%LOCALAPPDATA%\Adobe\Captivate 6.0"
ECHO "CP 6.0"
)

IF "%%G" == "6" (
rmdir /s /q "%LOCALAPPDATA%\Adobe\Captivate 6.0"
ECHO "CP 6"
)

IF "%%G" == "5.5" (
rmdir /s /q "%LOCALAPPDATA%\Adobe\Captivate 5.5"
ECHO "CP 5.5"
)

IF "%%G" == "5" (
rmdir /s /q "%LOCALAPPDATA%\Adobe\Captivate 5"
ECHO "CP 5"
)

)

ECHO "Done"

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