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A
Anonymous
January 27, 2014
Question

Adobe could not open "XYZ.cptx". Check if you have the required permissions...

  • January 27, 2014
  • 2 replies
  • 1666 views

I work in a corporate setting where we usually store our files on an internal network. When I copy the files to the shared network I cannot open my own files an I recieve this message:

"Adobe could not open "XYZ.cptx". Check if you have the required permissions to open the file or if the file is already open"

The file is not already open and this is my own file. After further investigation, every time I copy the file to another location on my C drive I also recieve this message.

Any solutions to this issue?

    This topic has been closed for replies.

    2 replies

    C
    Captivate7UserUK
    Participating Frequently
    February 13, 2014

    Hi there,

    I've had this issue, normally this is to do with Captivate not signing off on access when you have finished.  Simple fix, make a copy of the file and open that, your problem should be resolved.

    Hope that helps.

    Regards,

    C

      paul2710
      paul2710
      Known Participant
      March 4, 2015

      I'm having this same issue. I've deleted all my cache files, tried opening the file with Captivate 8 32 bit and 8 64 bit but nothing.

      The client is capturing sequences and then sending us the cptx file but i've had the same problem as the people above. It gets to about 50% and then you see nothing.

      If they are saving the file on the network drive should they then 'sign out' of Captivate 8 after saving ? Or simply save directly on the desktop to avoid these issues

      Thanks

      Lilybiri
      Lilybiri
      Legend
      March 4, 2015

      They should save directly to the desktop, Captivate doesn't like working with files on a network drive.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      January 27, 2014

      Close down all Captivate project files.  Then try these fixes in this order:

      1. Clear your Project Cache (button in the Preferences screen).
      2. Reset your Preferences folder (http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques)
      3. Stop moving your files around on shared network drives.  Leave all of your project files on your own hard drive and just upload backup copies to the server.  Do these backups AFTER you close down the project file in Captivate and never use Save As in Captivate to create a copy on the server.
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