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J
jaetakahashi
Participant
September 29, 2017
Question

Adobe_eLearning_Asset.exe

  • September 29, 2017
  • 1 reply
  • 260 views

I have just downloaded Captivate 2017 and I was attempting to download the Adobe_eLearning_Asset.exe, but after the download was complete, I received the error message:

"We've encountered the following issues

Installer failed to initialize.  Please download Adobe Support Advisor to detect the problem."

However, when you use the link provided, the page states "Adobe Support Advisor has been discontinued."

Has someone else experienced this problem?  Has anyone found a solution?

Thanks!

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    Ashish.K
    Adobe Employee
    October 3, 2017

    Hi Jae,

    I would request you to please contact our Technical Support regarding this issue. Please click the link below to go to our support page:

    Contact Customer Care

    Regards

    Ashish Kumar

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