Skip to main content
NSteng2015
NSteng2015
Inspiring
August 24, 2016
Answered

Adobe Eye Dropper Turning Everything to Black

  • August 24, 2016
  • 1 reply
  • 335 views

Hi,

I"m very comfortable using the eye dropper in Adobe Captivate to match colors and manipulate screen shots. Suddenly, the eye dropper tool does not work, meaning that no matter what color I select, everything turns black. This is happening across project files.

Nate

    This topic has been closed for replies.
    Correct answer NSteng2015

    I was using a dual monitor setup where captivate was on monitor 2. When I moved the Captivate UI back over to monitor 1 the eye dropper worked fine.

    Thanks for your help, and hopefully this experience helps someone else.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    August 24, 2016

    You probably already restarted CP?

    If restarting is not helping, I would try to clean the preferences. Look in the subfolder 'Utils' of the installation folder of Captivate. Run the file that is appropriate for your OS, while CP is closed. Beware: you can lose some custom items, for more details look at this article:

    Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

    NSteng2015
    NSteng2015AuthorCorrect answer
    Inspiring
    August 24, 2016

    I was using a dual monitor setup where captivate was on monitor 2. When I moved the Captivate UI back over to monitor 1 the eye dropper worked fine.

    Thanks for your help, and hopefully this experience helps someone else.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices