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Participant
October 16, 2025
Answered

Adobe Fonts not showing in Adobe Captivate 12.6

  • October 16, 2025
  • 1 reply
  • 113 views

I have just installed and activated Adobe Fonts via creative cloud. I can see them in other Adobe products and MS Products. I have tried, unistalling/reinstalling, clearing cache, logging out, resetting the font toggle in CC settings. I've tried everything and can't figure it out.

    Correct answer rb2915597

    The workflow is as follows: visit fonts.adobe.com, select a font family, and click “Add Family” or “Add Font.” The fonts should appear in Captivate after restarting the application.

    In Creative Cloud, there’s an additional option to install fonts directly on your system. However, in Captivate, only Creative Cloud fonts are displayed under the Adobe Fonts section, while system-installed fonts appear under System Fonts.

    If you don’t see the fonts under Adobe Fonts, it’s likely that the font family was installed on your system, which would move it to the System Fonts section. Please try using the “Add Family” or “Add Font” option from fonts.adobe.com only—without installing it on your system—and check again.

    Also, ensure that you have the appropriate font license and are signed in with the same Adobe account in both Captivate and Creative Cloud.

    1 reply

    Adobe Employee
    October 16, 2025

    Hi,

    After adding a font family to your Creative Cloud account through fonts.adobe.com, you may need to restart Captivate to see the newly added fonts appear in the font dropdown list.

    Participant
    October 16, 2025

    Yes, not only have I restarted Captivate, I have restatarted CC, my computer, and also reinstalled. 

    rb2915597Correct answer
    Adobe Employee
    October 16, 2025

    The workflow is as follows: visit fonts.adobe.com, select a font family, and click “Add Family” or “Add Font.” The fonts should appear in Captivate after restarting the application.

    In Creative Cloud, there’s an additional option to install fonts directly on your system. However, in Captivate, only Creative Cloud fonts are displayed under the Adobe Fonts section, while system-installed fonts appear under System Fonts.

    If you don’t see the fonts under Adobe Fonts, it’s likely that the font family was installed on your system, which would move it to the System Fonts section. Please try using the “Add Family” or “Add Font” option from fonts.adobe.com only—without installing it on your system—and check again.

    Also, ensure that you have the appropriate font license and are signed in with the same Adobe account in both Captivate and Creative Cloud.