The workflow is as follows: visit fonts.adobe.com, select a font family, and click “Add Family” or “Add Font.” The fonts should appear in Captivate after restarting the application.
In Creative Cloud, there’s an additional option to install fonts directly on your system. However, in Captivate, only Creative Cloud fonts are displayed under the Adobe Fonts section, while system-installed fonts appear under System Fonts.
If you don’t see the fonts under Adobe Fonts, it’s likely that the font family was installed on your system, which would move it to the System Fonts section. Please try using the “Add Family” or “Add Font” option from fonts.adobe.com only—without installing it on your system—and check again.
Also, ensure that you have the appropriate font license and are signed in with the same Adobe account in both Captivate and Creative Cloud.