Adobe Presenter 10 Version 10.0.3 Build 337 / iPad and Android Problem

Forum|Forum|10 years ago
January 26, 2016
2 replies
2810 views

HI,

Since the last update, the HTML 5 Publish format doesn’t work anymore with My iPad air 2 IOS9.2.1 (Safari and Google Chrome) and with my older nexus table Android 6.0.1 Marshmallow. (Google Chrome).

My older projectors are still working on both tablet. I don’t have any issues with my PC since the last update. (window 8.1, Google Chrome, Firefox and Internet Explorer).

I'm using Microsoft Office Professional Plus 2013

Is there a way to roll back to the last update or to fix this problem.

Thanks!

Presenter

This topic has been closed for replies.

qeskrit

Participant

I have the same problem with a huge program we created with Presenter 10. We published each session in the program using "both" SWF and HTML5. I works fine on a PC but all we get on an I-device is the Adobe squares that never launch. We then published one session just as HTML5 and it still doesn't work. This was after we updated to the 10.0.3 build 337 version.

Carol

T

thomasr78970711

Participating Frequently

Were you ever able to resolve this? We're having the same issue.

JBourgoin

Inspiring

Do someone have an answer to resolve that issue ???

Thanks

zeeshan hussain

Adobe Employee

Hi Patrick,

Sorry to hear about the issue.

Could you please provide more details regarding the issue as to what happens when you try to launch the published HTML5 output on iPad/Android Tablet?

Also request you to package your project and share with me using drop box (zhussain@adobe.com)

Note: You can package your presentation using the Package option available on Presenter ribbon.

Thanks,

Zeeshan Hussain

Adobe Presenter Engineering Team

Patrick-KennyAuthor

Participant

Hi, Zeeshan,

I am not allowed to send you the project due to a confidentiality policy.

I will create a few slides with some audio for further testing.
Here are two screenshots of my android tablet. I have the same screen on my iPad.

First, I have the loading screen for a few seconds and after that the gray screen shows up, but I’m unable to start the presentation with the start button.

Thanks.