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A
AGI
Participant
February 7, 2014
Question

Adobe Presenter 9 installation issues

  • February 7, 2014
  • 2 replies
  • 2523 views

I'm installing Adobe Presenter 9 on Windows 8 MS powerpoint 2010 and receive the following error messages - have tried rebooting and reinstalling and still receive these:

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR: DS010 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s)

----------- Payload: Adobe Player for Embedding 3.3 3.3.0.0 {354D20E6-A25F-4728-9DA6-C9003D8F2928} -----------

ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command InstallAdobeVersionedFile(Seq 1)

----------- Payload: Adobe Player for Embedding x64 3.3 3.3.0.0 {9254D539-549A-41DD-A7DA-251766F2B76F} -----------

ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command WoW64FSReflection(Seq 1)

----------- Payload: Adobe Presenter Video Creator 9.0 (64 Bit) 9.0.0.0 {CBA6C15E-D6A3-11E2-B4B8-932C3C87F6B0} -----------

ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command WoW64FSReflection(Seq 1)

----------- Payload: Adobe Presenter 9.0 9.0.0.0 {AABAC03B-D6A3-11E2-B4B8-922E8DCBB854} -----------

ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command InstallFile(Seq 1)

-------------------------------------------------------------------------------------

This topic has been closed for replies.

2 replies

mesaszee
mesaszee
Participant
January 10, 2015

I also get this very same message (shown as first entry) - for over a year (purchased 12/14). I've gone so far as to download the software from different browsers (Chrome, FireFox - as suggested in an Adobe work around), but STILL GET THE SAME MESSAGE!

I have spent countless HOURS attempting to FIX the problem - and feel I should be reimbursed for MY TIME - Adobe techs are being PAID for theirs - I SHOULD BE PAID FOR MY TIME TOO!

Perhaps the best option and most equitable solution would be to upgrade us lowly Presenter 9 victims to the Presenter 10 version - especially since Presenter 9 it DOESN'T WORK! Maybe the 10 version has been upgraded to fix the bugs???

OS - Windows 8.1

Core i7 - 3770S

Pushpendra_yadav1
Adobe Employee
Pushpendra_yadav1
Adobe Employee
February 9, 2014

Hello,

Welcome to Adobe Support,

Please see the following help documents:-

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

Let me know if it works for you or if you need any help.

Wish you a great day ahead.

Regards,

Puspendra Yadav

Adobe Support.

A
AGIAuthor
Participant
February 15, 2014

Hi Puspendra,

I've tried uninstalling and re-installing Presenter again. None of the

links you supplied are applicable to Windows 8. Can I get a refund on this

product as it doesn't seem to be compatible with Windows 8?

Thanks,

Alison

On Mon, Feb 10, 2014 at 12:33 AM, Pushpendra yadav <forums_noreply@adobe.com

F
forest4trees
Participant
February 17, 2014

Hi guys,

Alison you are not alone in asking if there are refunds.

I am having a lot of problems with Presenter 9 with Powerpoint 2013 under Windows 8.1. First problem (after the strange installation process) is that it thought that the serial number was expired (thread 823211) but the latest is that when you import a video it crashes.  I was wondering if the Presenter 9 was tested with latest Powerpoints as it used to be more stable. I suspect it is more Windows 8's fault than Adobe but it requires integration to work.

Thanks

Bruce

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