A

Anonymous

Question

Adobe Presenter failed to open because either it is not licensed or there is an error.. Help!

Forum|Forum|15 years ago
March 18, 2011
27 replies
97195 views

I have been using registered version of Adobe Presenter ( I have a serial number) for some time. Now I receive the following error message:

"Adobe Presenter failed to open because either it is not licensed or there is an error in the licensing system. Please close and re-launch PowerPoint and enter

serial number to license it. If this problem persists, reinstall this product and try again."

The registration page pops up but just briefly--too fast to click the accept/decline buttons. I have tried deleting the Office and Adobe preference files under User as well as uninstalling/reinstalling but the error message persists making presenter unusable. I also tried to install just a a trial version but also receive the same error message.

System is Win 7. As I said I have been using it for over a year successfully.

What can I do to fix this?

Thanks...Dave

Presenter

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A

Anonymous

Dear Adobe Presenter users,

It seems that there is somewhat of a mix-up in this thread. There are 2 issues being discussed -

1. Presenter 7 is installed and licensed but when you access it inside PowerPoint, it throws the message that it is not licensed and does not let you proceed. This thread is for this particular issue only. There is a bug report in the Adobe bug database for this issue as well and is being actively looked into.

2. Installation fails or installation completes but Presenter does not appear inside PowerPoint. This issue mostly seen on 64 bit machines and it is for this issue that certain registry changes are being suggested. The thread for that issue is http://forums.adobe.com/message/3608585#3608585.

Thank you for using Adobe software and reporting the issues. We are confident of identifying appropriate resolution to both issues soon.

Nirupam Tewary

Quality Manager, Adobe Systems

R

rokestah

Participating Frequently

will this error take much longer to fix?

my Presenter backlog is increasing and I have no other alternative...

please Adobe make it work, for some of us this is our primary job role

and this failure is a disaster!

F

FU_Paladin

Participant

I have the same problem.

Running Windows 7 Professional (64-bit) with PowerPoint 2007 (32-bit). It worked previously on my laptop when I was running 32-bit version. But, moved to 64-bit due to application requirements (needed to be able to access more memory). The software works on my desktop (Windows 7 Home Premium 64-bit) but not on my laptop. Could it be the difference between Professional and Home Premium?

Adobe told me they would not help me since I am running 64-bit OS and Presenter is not certified on that. This answer came after 6+ hours (over a few days) of talking to many different support technicians.

Not good for us. We rely on Presenter to create content for our meetings in Connect Pro. With it not working, we may be forced to re-evaluate using Connect Pro.

Presenter makes it easy to create the type of content we want. We had no problems with any of this until March of this year.

Sadly, Adobe is not investing in Presenter. It would not surprise me if they are getting ready to drop it all together.

The latest eLearning Suite has the same version 7 as the Suite we purchased 2 years ago. I have uninstalled / reinstalled.

Please figure out an answer (anyone???).

G

Glen Gummess

Known Participant

I think that before we throw Adobe Connect Pro under the bus there are a couple of points that should be made.

First of all, we're talking about Presenter here, are we not? Not Adobe Connect Pro virtual meetings, right? They are two different things that reside on the same platform.

I am running Adobe Connect meetings on my Windows 7 32-bit machine. It is the same machine that Chris, my colleague, was working on. I also recorded a test presentation using Adobe Presenter after she was done doing what she has described, and it all worked, seamlessly.

There IS a solution.

I think that what Adobe needs to do is:

Define the problem.
Design a solution.
Test the solution.
Bulletproof it on 32 bit machines and 64 bit machines.
Roll the solution out.

I'm sure this is easier said than done. The reason for me posting this message is simply to suggest that while this may be a huge bug for Adobe to fix, it is fixable. But as I said in an earlier message in this thread; Adobe CANNOT ALLOW THIS TO LANGUISH. Our users at my shop are faculty, and faculty are fickle technology users. If there is no fix to this, they will abandon it and move on.

Lastly, I just want to say is that there some pretty smart guys at Adobe who are good at what they do. Now they've got to prove it again.

Glen

B

BenG_MunEDA

Participant

...same problem on 3 pc's:

Windows Vista 32bit, Office 2007 32bit

Windows 7 32bit, Office 2007 32bit

Windows 7 64bit, Office 2010 32bit

Now I have found an old installation file of Presenter 7.0 on a backup-drive from 2010-09-27 and it isn't work as well... very confusing.

Please fix this asap @Adobe, I have to finish some product-presentations until upcoming week!

C

ChrisSupport

Participant

Hello Everyone,

I have successfully installed Windows 7, Office 2010 and Presenter 7 on a 32 bit machine. I was able to record and publish.

I did not do anything to the registry. Most of our users would have a problem with doing this. Make sure you update your Windows 7 to service pack 1. I also updated PowerPoint with a security patch. Then you need to install presenter 7. If you have installed presenter, you need to uninstall it. I was able to record on several slides and then publish.

I hope this helps everyone.

Chris

C

ChrisSupport

Participant

I forgot to mention in the previous post that after installing Presenter 7, I installed the patches (7.01, 7.02, 7.05 and 7.06).

Chris

A

Anonymous

For the issue where Adobe Presenter opens and thereafter throws the "unlicensed" message, please try the following steps:

Go to “Installed Dir (C: or D: etc) \ Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db” and take a back up of your “cache.db”
Delete the cache.db and launch Adobe Presenter again
It will prompt you to enter the license key again
Once done, it should work as expected

Please update the forum with your observations. Make sure to keep the backup in #1 handy.

Nirupam Tewary

Adobe Systems

-

A

Anonymous

I tried the step above, and it unfortunately had no affect on my sytem. It still exhibited the exact same behavior.

Brad

R

rene-g

Participating Frequently

I have the same problem. I can just read the agreement, but it disappears too quickly to click on the "agree" button.

Interrestingly it works on my laptop, a bit slower but with the same SW. Win7 64, PP 2010 32.

rg

A

Anonymous

I spent the afternoon on the phone with Adobe support after installing but failing to run Adobe Presentation on a Win 7 machine with Powerpoint 2007. I'm now waiting for a call back. The license agreement comes up fast and tantelizes you, then leaves.

I tried installing on my laptop after I got home. Same results, but the machine is a tad slower, and I can just read the agreement, but it leaves too quick to click on the "agree" button.

I'm waiting for a Tier 2 call back ...

D

DaveLG526

Known Participant

I performed another way to diagnise this issue today.

I bought a new hard drive and a new Windows 7 (64-bit) full install software installation.

I started with a new hard drive--no other hard drives in the system-- and did a fresh installation of Windows 7 and Office 2007.

All went well.

Then I installed Presenter 7 from the Adobe web site. It installed into PowerPoint 2007.

Then I tried to add a recording to a PowerPoint 2007 presentation. I received the same error message that I received when I started this thread.

Since this is an installation on a new machine how can this occur? Is there something wrong with Adobe Presenter 7 on Windows 7 64-bit? I do not have any other software on the hard disk other than Windows 7,Office 2007 and Presenter.

Very confused by this software issue.

Regards...Dave

C

ciiboss

Participant

I have an open case # as well - Case #0182194051

A

Anonymous

My saga continues, but I did just receive a call from Tier 2 support. They have requested some log files as well as my specific PPT version information.

I am encouraged!

G

Glen Gummess

Known Participant

I, too, continue to work with Adobe in finding a solution to these problems. In my capacity as an instructional designer I work with numerous faculty at the University of St. Francis in the implementation and effective use of Adobe Presenter and Adobe Connect. However, the first crack in the dam has appeared: Doctoral students in nursing are charged with the task of using Presenter to make professional presentations. I have already begun to hear from some of them about the travails of installing Presenter with Powerpoint 2010. Here is one student's message:

"

I gave up on using Presenter to create the file. I was able to create a shockwave file and upload it using Camtasia.

I'll post the link. You guys probably need the serial number unless you have a program which produces video/audio files.

*******

**********, MSN, FNP-BC
DNP Student"

I have witheld the student's name, but there are others, too, who have encountered frustration. I have said before, they will abandon and move on.

I take no pleasure in saying that, and I want to heal this breach in the dam, ... badly.

Glen

C

ciiboss

Participant

I've been having the same issues - have tried working with Adobe support and with Ravi Tak but still don't have a solution.

I have the eLearning Suite 2. I didn’t install Presenter when I got it because I didn’t think I would use it – I use Articulate Presenter. However, one of my clients wants to use it so I am trying to install it on my computer so I can show him how to use it in conjunction with Adobe Captivate. I use PowerPoint 2010 32-bit version (screen shot on the word document).

1. I tried installing Presenter from the Suite install. Didn’t show up in PowerPoint.

2. I uninstalled it from the Suite install.

3. Downloaded the version from the Presenter page - http://www.adobe.com/products/presenter/?promoid=DJDXB.

4. When I tried to install the build, I had to first insert my serial number. I used the eLearning Suite serial number. It didn’t like it.

5. I searched the forums for any information on this problem and didn’t find a solution.

6. I contacted Adobe Tech Support – see chat transcript below.

7. I tried what the tech suggested – installing the Adobe Presenter base installer. It asks me for my serial number. I used the eLearning Suite serial number. It didn’t like it.

8. I tried the Office2010_eLS@_zip file and reinstalled Presenter from the Suite. Didn’t show up in PowerPoint. Uninstalled it from the Suite.

9. I tried installing it as a trial version using the Adobe Presenter base installer – it worked.

10. I downloaded each of the patches and installed them in order.

11. I opened a presentation and Presenter is on the ribbon bar. Yea!

12. I get the "Adobe failed to open because it is not licensed error.

13. Unistalled Presenter.

14. Tried the install with right-click, compatibility bar solution. I don't see the "XP Sp3 32 bit" solution as suggested - see "previous versions of windows" as an option.

15. Just got another suggestion to again do the Office2010_eLS@_zip file and reinstall Presenter from the Suite. Didn't show up in PowerPoint.

I am just about tired of trying!

G

Glen Gummess

Known Participant

Ravi, et al.,

I'd like to suggest a regroup on this.

The goal, I think, is to produce a Presenter app that will be compatible with Powerpoint 2010.

Presenter works just fine on Powerpoint 2007.

My thought: Rather than drill and drill and drill into settings and registries and workarounds with patch after patch after patch; I for one, could wait a month, or two, until:

Until you come out with Presenter 8. Something that you've bulletproofed to death and know will work, period, end of story.

What say you?

Glen Gummess

P.S. I would expect a serial number. I entered it with Presenter 7, with the workarounds, and it took. The problem is that Presenter 7 just doesn't function with Powerpoint 2010. It breaks.

A

Anonymous

When I started this thread I was using Office 2007 and did not have Office 2010 on my laptop machine at all. That was when I had the initial error message I posted about. Adobe has not found a solution for me as yet although downgrading to Presenter 6.2 allows me to get some work done.

A

AmyBadura

Participant

I am having problems such as those described in this post and have tried all the fixes to no avail. I am waiting for return from elevated level of support team two days ago. I have purchased Presenter as part of eLS2 which will not recognize powerpoint 2010 (32 bit office on a machine with 64 bit windows 7). I installed free trial of Presenter with newest links which finally recognize powerpoint but then I get the failed to open error. I cannot use the Presenter help tab because it generates the same error. I purchased the entire eLS2 out of a desire for Presenter. I need it to meet a pressing deadline. Looking for the fix... Thanks, Amy

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