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Geoff_Tanner
Participant
August 12, 2014
Answered

Adobe Presenter 'Internal Error'

  • August 12, 2014
  • 2 replies
  • 1315 views

In Adobe Presenter Video Express, anytime I click on the 'Both' layout button, I get a popup error message that says "Application encountered an internal error".  Everything else seems to be working fine.  Any ideas how to resolve this?  Using PowerPoint 2010, 32 bit on a Windows 7 machine.

This topic has been closed for replies.
Correct answer Geoff_Tanner

Was able to get a tech support rep on the phone ... this is apparently a known design issue that will hopefully be resolved with the next release.  In the meantime, this also seems to be related to the Display Resolution selection.  In Presenter Video Express, click on the Settings icon in the upper right corner, then Preferences. Select (or de-select) the 'Change Display Resolution during recording' option.  Once I changed this setting, the issue went away, but now I can change this setting back and the issue is not resurfacing? 

2 replies

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Shelbie_Breeze
Inspiring
June 3, 2020

I dont actually see that option in settings??

 

Help, driving me mad

Lilybiri
Lilybiri
Legend
June 3, 2020

This is a 6 years old thread. For some reasons when the platform changed, they put the Presenter threads in the Captivate forum. Very little chance to get an answer here. May I recommend you to start a new thread in the CONNECT forum? Staff told me that Presenter questions need to be asked in that forum; why they put old Presenter thread here is a mystery.

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Geoff_TannerAuthorCorrect answer
Participant
August 14, 2014

Was able to get a tech support rep on the phone ... this is apparently a known design issue that will hopefully be resolved with the next release.  In the meantime, this also seems to be related to the Display Resolution selection.  In Presenter Video Express, click on the Settings icon in the upper right corner, then Preferences. Select (or de-select) the 'Change Display Resolution during recording' option.  Once I changed this setting, the issue went away, but now I can change this setting back and the issue is not resurfacing? 

S
sescanero
Participating Frequently
March 28, 2020

I am using Adobe Presenter Video Explorer 2017 and I dont have that option under settings.

Is there something else that I could try out to get over this internal error?

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