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techsliswayne
techsliswayne
Participant
March 2, 2015
Question

Adobe Presenter presentation won't load from Adobe Connect server.

  • March 2, 2015
  • 1 reply
  • 1431 views

I created a slideshow using Adobe Presenter 8. It was successfully published to our Adobe Connect server. However, when accessing it via the URL on Connect, the presentation never loads. The status wheel just spins and spins. Can you please assist us in troubleshooting this issue? Thanks.

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
March 2, 2015

Does it play back correctly if you publish it to your computer and play it back locally?

techsliswayne
techsliswayneAuthor
Participant
March 2, 2015

Can you elaborate on how to do that? I've published it to a zip on my desktop. I tried opening the contained index.htm file and the viewer.swf file on Chrome. Both gave me the same spinning wheel. Am I opening the right files?

Jorma_at_Knox
Jorma_at_Knox
Legend
March 2, 2015

If you extract the zip, then launch the index.htm file it should play in your browser. The viewer.swf file can work as well, but you may have needed to associate it to your browser to get it to work.

If you expereince the same behavior when playing locally, I'd suspect that Connect is not the issue.

It may be something as simple as an image on the first slide (possibly within the first three slides) that is causing the issue. You might try right clicking on the images in PPT and doing a Save Image As... and saving it as a JPG (even if it already is) and then re-inserting the image.

You can also try breaking the presentation into smaller groups of slides and publishing them untill you find the offending slide(s) and then modifying the slides to resolve the issues.

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