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blancaa62576824
Known Participant
November 21, 2016
Question

After published, video plays without sound in lms

  • November 21, 2016
  • 1 reply
  • 1404 views

I am not sure what the issue is but once published the video plays without sound in my company's lms. I have looked at the settings already and I made sure audio was checked and all of that so I am not sure what the issue is. Using Captivate 9 and haven't had issues with other courses published in the exact same manner. Any help is appreciated, thank you.

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    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    November 21, 2016

    Assuming that the client computers all have speakers or headphones, and assuming the LMS doesn't do something with audio files (I doubt it), I would look at how audio was added to your project. Audio can be added to an Adobe Captivate eLearning course in several different ways. What method(s) did you add audio to your project?

    Paul Wilson, CTDP
    B
    blancaa62576824Author
    Known Participant
    November 21, 2016

    Hello Paul,

    I simply recorded within Captivate to individual slides therefore I did no audio importing. I have used this method over and over again and I seem to only be having trouble with two particular courses.

    Lilybiri
    Lilybiri
    Legend
    November 21, 2016

    Did you try to check if there are any differences between the courses that work and those that do not. Try to do that using the same device, the same browser and version, on same connection speed. Check the publishing options as well. Do the slide audio clips have a small gap before and after on each slide: do not start them from the beginning but 0.2 secs later and same at the end.

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