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Neelu Bera
Neelu Bera
Participant
June 4, 2020
Question

After publishing the captivate course, facing loading issue for each slide. Pls help

  • June 4, 2020
  • 2 replies
  • 292 views

I have developed one course in Adobe Captivate, used minimal graphics and few buttons. But after publishing facing loading issues.. To load each page it takes 15-20 seconds. Please help me in resolving this issue.What can be reasons for this?

 

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    2 replies

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 4, 2020

    This is usually a bandwidth issue.  Have you measured your actual bandwidth?  Try using OOKLA for this.

     

    If you have good bandwidth, you may find that you have not edited your images so that they are only as big as they need to be to display on the page.  Did you edit image in an image editor before loading them into Captivate or did you just load full resolution images on each slide?

    Neelu Bera
    Neelu BeraAuthor
    Participant
    June 4, 2020
    Also I get an error message when I open the index file in Google Chrome or Firefox like this "This page says An error has occurred: Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
    Lilybiri
    Lilybiri
    Legend
    June 4, 2020

    This means that you have set up the course as being a SCO to be used on a LMS. It will only open when you upload it to a LMS. Watching locally is never a good idea. Even a non-SCO course should be uploaded to a webserver

    Lilybiri
    Lilybiri
    Legend
    June 4, 2020

    How did you test? Did you upload the published course to a webserver?

    You talk about graphics, but since you mention that each slide takes loading time, do you perhaps have slide audio as well?

    Neelu Bera
    Neelu BeraAuthor
    Participant
    June 4, 2020

    Also I get an error message when I open the index file in Google Chrome or Firefox like this "This page says An error has occurred: Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

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