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A
Anonymous
December 22, 2011
Question

AIR error message while previewing

  • December 22, 2011
  • 1 reply
  • 871 views

Hi,

I am using Captivate 5, running on Windows 7 (32-bit) OS, with 4 Gigs RAM.

When previewing a Captivate moview, by pressing F4 key, Captivate throws an error in a pop-up window, titled "Adobe AIR". The message reads: This installation of this application is damaged. Try re-installing or contacting the publisher for assistance. (Screenshot attached below).

This has started to appear since past two weeks. Before that Captivate was working fine. I didn't install ANYTHING, or did not do any type of hardware/software modifications. It started all of a sudden. However, preview in browser (F12) works OK.

I tried re-installing Captivate, it worked. After 2 days, the Captivate installation was again back to same error.

Even tried un-installing ALL Adobe software, used the "Adobe Cleanup" utility after that, and then re-installed everything back again. This worked, but again after 2 days, the same problem persists.

Tried updating AIR from adobe's website, but of no avail.

With this error appearing, Captivate hangs during screen capture too, and the welcome screen does not appear even though the option is checked in "Preferences".

I guess the only thing left out is to re-format my machine and re-load everything. But, unfortunately I am already in middle of some very tight timelines and don't have the time to spend a day in re-configuring the machine.

Will appreciate any / all helps. Thanks in advance!

Saurabh

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    December 23, 2011

    What version of Flash Player is installed on your PC?

    A
    Anonymous
    December 23, 2011

    I am using Flash Player 11. I guess Flash Player cannot be a concern since the app was working fine previously. Thx!

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    December 23, 2011

    Flash Player 11.1 was only released quite recently, around the time you mention that your systme started to act strangely.

    Flash player updates can be silent, meaning that you wouldn't know they were being done.

    We've had some other issues with Captivate 4 not being compatible with Flash Player 11.  So I'm just flagging it as a possible cause here as well.

    One way to test whether the version of Flash Player is doing something to cause your issue would be to uninstall it and roll back to install the last Flash Player 10 version.  You can get these version installs from the Adobe website.  I would certainly attempt this BEFORE you go to all the trouble of wiping your system and installing everything.

    Same deal with AIR.  It might be that having the latest version of Air is the problem, not the solution.

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