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M
Matus5C62
Participant
August 20, 2022
Question

An error occurred while downloading the image

  • August 20, 2022
  • 2 replies
  • 142 views

Heya,

i try to use the assets and download an image, but get an error every time I try, any ideas?

 

This topic has been closed for replies.

2 replies

Lilybiri
Lilybiri
Legend
August 26, 2022

Mac or Windows? Which version of Captivate (full number please) and OS?

Are you behind a firewall?

A
AlmirRVS
Inspiring
August 21, 2022

Hi Matus5C62,
The same happens to me.
I believe it is a problem with Adobe assets server. 
As a test I tried to download an icon (SVG) from assets, a SVG file was downloaded but it doesn't show anything. I exported that SVG file from the library and when I opened the file on a code editor or in the browser (SVG defines graphics in XML format, it is a text file) it was possible to read : 

<Error>
<Code>InvalidAccessKeyId</Code>
<Message>The AWS Access Key Id you provided does not exist in our records.</Message>

....
So I guess we need to wait Adobe fix the problem with the assets server. 
Amazon Web Services (AWS) is a cloud service from Amazon

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