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marys49039385
marys49039385
Participant
September 5, 2018
Question

API Error with Captivate 2019

  • September 5, 2018
  • 2 replies
  • 660 views

Hi All -

I am trying to publish a Captivate course that was built in Captivate 2017.  We needed to make some updates, and now need to publish it in Captivate 2019 (I just downloaded a free trial). I did not change any publish settings from what was previously used.  The course needs to be published to an LMS, and we typically use SCORM 1.2.  The course does not include a quiz, which if I recall has posed an issue in the past.  It is set to track completion based on slides seen rather than a score.  Any thoughts on what I'm missing?  The courses that we published last year with the same settings in Captivate 2017 worked perfectly.  Now when I publish I get an API error and I'm not sure what else to check. I'm also not having any luck finding tutorials specific to 2019 yet, only 2017.  Any help would be appreciated!

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2 replies

jessicaz5294720
jessicaz5294720
Known Participant
October 4, 2018

I am a SuccessFactors LMS System Administrator. Any chance you host your SCORM courses on an internal server and upgraded the cross-domain proxlet on the SCORM server recently? We've had the same issues (Check the SF Community for my post about issues with the proxlet). Due to a VERY delayed response from SF support, we moved all of our SCORM courses to iContent and the issues resolved.

TLCMediaDesign
TLCMediaDesign
Inspiring
September 5, 2018

What is the API error?

marys49039385
marys49039385Author
Participant
September 5, 2018

Thanks for the reply!  

When I upload the zipped file through our LMS (successfactors), I get the error in the bottom screenshot.  Usually this means something is missing, but I'm not 100% sure what it means in this case.

When I upload directly to our server and link it to our LMS, I get the error in the second screenshot.  When I press ok, the slides seem to work and I can get through the course, though it does not mark complete when I reach the end of the course (as the error message seems to indicate will be the case.)

I've tried unchecking the Enable Reporting for this project box, just for kicks, but receive the same messages.

Any insight you can share would be appreciated!

TLCMediaDesign
TLCMediaDesign
Inspiring
September 5, 2018

Well it will give you that error if you re not running in an LMS, but you can still play the content.

Was this course loaded into the LMS exactly the same way? Was SCORM turned on in the LMS?

It's saying that it can't find the API to communicate with the LMS database.

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