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V
Video Trainer
Known Participant
March 25, 2013
Question

AppHangB1 error message

  • March 25, 2013
  • 1 reply
  • 2757 views

When I publish Captivate 6, I get an AppHangB1 error message. Is there a fix?

 

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name: AppHangB1
  Application Name: AdobeCaptivate.exe
  Application Version: 6.0.1.240
  Application Timestamp: 50749e85
  Hang Signature: 3652
  Hang Type: 0
  OS Version: 6.1.7601.2.1.0.256.4
  Locale ID: 1033
  Additional Hang Signature 1: 365230ced584340185f4e53f28b484fd
  Additional Hang Signature 2: a8f7
  Additional Hang Signature 3: a8f7bf458388e352817e788525d08ce6
  Additional Hang Signature 4: 3652
  Additional Hang Signature 5: 365230ced584340185f4e53f28b484fd
  Additional Hang Signature 6: a8f7
  Additional Hang Signature 7: a8f7bf458388e352817e788525d08ce6

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This topic has been closed for replies.

1 reply

V
vishhere
Participating Frequently
March 26, 2013

Hello there,

Can you send the log to me at viswanat@adobe.com? Can you describe your project? How many slides? What media types you are using?

Once you mail me the crash log, can you rename the preferences and check if it still crashes. When you rename the preferences it will create new preferences with default settings.

Thanks,

Vish

V
Video TrainerAuthor
Known Participant
March 26, 2013

Vish,

I created a new project, imported my PowerPoint 2010 slides and pasted the remaining slides from the original project into it. That solved the issue.

As far a media types, I imported 4 PowerPoint 2010 slides into the original project and recorded 16 slides.

The crash came during publishing when Captivate 6.0.1.240 was creating the SWF. In addition, I had attempted to publish to MP4 without success. After I re-created the project (as described), Captivate published the SWF and the MP4 successfully.

Please pass this on to management: In my opinion, Captivate version 6.1.0.319 should be available to those loyal customers who have purchased a  Captivate 6.0.1.240 license. Importing PowerPoint slides into a project produces a flicker in SWF and MP4 outputs and the patch is the fix. Adobe is very short-sighted!

John

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