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jasperd27669359
jasperd27669359
Participant
April 26, 2017
Answered

April Premiere Update

  • April 26, 2017
  • 1 reply
  • 380 views

Hey,

I have read online that the April update for premiere is out already but when I check on my creative cloud it says that all my apps are "up to date" but when i launch premiere I can't find any of the new features. How do I solve this?

This topic has been closed for replies.
Correct answer Vidya Sagar

HI jasperd27669359,

I am sorry for the update issue. It seems like something is blocking the update.

Please follow the steps in this article.

​Error downloading or updating Adobe Creative Cloud apps

Let us know the status of the issue.

Thanks,

Vidya.

1 reply

Vidya Sagar
Adobe Employee
Vidya SagarCorrect answer
Adobe Employee
April 26, 2017

HI jasperd27669359,

I am sorry for the update issue. It seems like something is blocking the update.

Please follow the steps in this article.

​Error downloading or updating Adobe Creative Cloud apps

Let us know the status of the issue.

Thanks,

Vidya.

jasperd27669359
jasperd27669359Author
Participant
April 26, 2017

Nothing seems to work. When I click "Check for update" it says that all the apps are "up to date" and its still the 2017 version not the 2017.1 version. Would uninstalling it and then re-installing it solve the problem?

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
April 28, 2017

HI jasperd27669359,

Let me transfer the thread to the team which is specialized in Creative Cloud update issues for further assistance.

Thanks,

Vidya.

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