Are there recommended internet speeds for SCORM 1.2 delivered through an LMS?

Question

I manage a few thousand people on our company's LMS and also build content with Captivate 9 (latest version, too).

We have been receiving reports where people cannot complete the modules, and also that their scores or "completion" is not reporting back to our LMS.

I suspect that this is internet related because I have 300 MBPS in one of our offices, but we have field reps that take some of the training courses in areas that have (as was reported today) 6 MBPS. They also have hotspots (MiFis) that I believe can hit about 25 MBPS.

The packages I load onto our LMS are about 150 - 200 MB because they contain video clips, many of which are too short to host on Vimeo or some other server (long ones that are 2+ minutes we WILL host elsewhere). I usually set buffering to about 40%.

Ulitimately, I'm trying to figure out if there are suggested or minimum internet speeds or if there is something else that is preventing the module from sending the "complete" to our LMS (maybe a hiccup in their internet disconnects the module from our LMS?). It's frustrating and I've been experimenting to try and figure out what works best, but one wrong move literally affects thousands of people.

Also, if it helps, I set up the module to send tracking data at the end.

Thanks!

Nick

RodWard · Answer

If your 'minimum' internet speeds are as high as 6 megabits per second, I cannot see this issue being due to bandwidth.

Issues related to completion are more likely due to situations where the LMS times out the session because the participant is taking too long. The learner is unaware that this has happened and so they continue to the end of the module but the LMS never records their completion because it has 'stopped listening'.

You might want to tell your users that they need to ensure they don't 'multi-task' while sitting through these modules, doing something else while it plays. They may also need to ensure they complete the module within a specified timeframe to ensure they avoid timeouts.

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