Assessment Failure Feedback Not Showing in LMS

Question

Hi, there.I've created an assessment simulation within a course and the failure feedback caption will not show up in our LMS. I created a demo test course (separate from the course I created) and that plays correctly within the LMS showing both success and failure feedback. This leads me to believe there is something wrong with my project settings for my course. I have the click boxes set up to show both success and failure feedback captions, as well as pause for feedback before moving on. I also checked the Project Settings for the Assessment and have the boxes checked for both success and failure feedback.What else am I missing?Thank you,Michelle

RodWard · Accepted Answer

I agree that it's weird but this kind of behaviour with LMSs happens to be a very common issue reported on this forum and that's why I always suggest that developers check whether or no the very same SCORM module behaves OK on SCORM Cloud. It almost always does.

Sounds like you need to go back to your LMS people and ask them to check through the LMS server logs to see what errors it is reporting. There has to be a reason why it's not showing those captions.

If your course output happens to be HTML5, be aware that all recent versions of Captivate since late Cp9 now use JSON files in the output and not having JSON enabled on the LMS server will cause all manner of issues.

RodWard · Answer

Have you tried uploading the same SCORM module to SCORM Cloud LMS to test whether the issue might actually be with your LMS?

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