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jann52725068
jann52725068
Inspiring
November 20, 2016
Answered

Asset windows not working

  • November 20, 2016
  • 1 reply
  • 603 views

Just received Captivate 9, When I open the Asset windows, it is so big that I cannot see what's down on the page. No scrollbars and not possible to change size. Any idea about why and what I can do. I can write in my log/in details, as email address and password, but that’s the end of the page. So I cannot get the elearning library an that’s why I bought Captivate.

I have a Windows 10 PC, have tried changing display, reinstalling twice and wasted a lot of valuable time on this.

Thanks

Jan

    This topic has been closed for replies.
    Correct answer Lilybiri

    I was not really asking about the screen resolution but about the display percentage both for the screen (% set automatically in Win 10, could be too high) or browser.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 20, 2016

    What are the display settings?

    jann52725068
    jann52725068Author
    Inspiring
    November 20, 2016

    Thanks, the display settiings are 1920 x 1080, but I see now that the windows with the assers are cut just under the password field, so it wouldn’t be possible to increase the window.

    Jan

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 21, 2016

    That Assets window may actually be using a browser to display the content.  Check your browser display percentage settings as these are independent of your Operating System display settings.

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