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Participant
October 23, 2017
Question

Assets have been downloaded from E-learning brothers and are on my computer, but do not appear in MyAssets window.

  • October 23, 2017
  • 1 reply
  • 196 views

Hello! 

Last week I tried to download some cutout people, and they are not appearing in my assets window anywhere. All of the other images I've downloaded previously are there, but I can't seem to get any new ones. I know they are for sure being downloaded. I've been able to download other assets from adobe, but I'm apparently having issues with e-learning brothers.

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1 reply

Inspiring
October 23, 2017

Apparently this is a known issue with the Captivate team. We've been told that a fix is coming in the next update. In the meantime you can log in to the ELB website and download your assets there and use them as you would any other outside source.

Participant
October 23, 2017

Oh, wow! Thank you! I hadn't heard anything, and I was certain it was user error. Thanks for the info.