Assets Menu won't open in Captivate 2017

I have this exact issue. I was getting the assets - now I cant!

I called Customer Support and the Technician actually had to remote into my computer to uninstall and reinstall some files due to an error that 2017 Captivate has. I'm on the phone with him now so I can't tell you how the outcome is just yet, but it sounds like the Technicians are aware of the problem and can help solve it but you will need to call the Customer Service line. I called the 1-800-833-6687 number.

I am having a very similar problem. When I click on the Assets button in Captivate, nothing happens. The files are in the right place:

C:\Users\Public\Documents\Adobe\eLearning Assets

And I've tried running as an administrator, but it doesn't seem to matter what I do I cannot access the assets in Captivate in 2017 at all.

Very frustrating. I've never had these kinds of problems with previous versions.

Jason

Another new problem..... trying to make 2017 work broke Captivate 9. I can no longer use Media, Characters to insert the assets I'd downloaded. This screen is now blank.

Any solutions, folks? I'm ready to delete 2017 entirely.

Please download the assets from How to access Adobe e-Learning Assets

Thanks,

Saurav

Do you have eLearning Assets installed? They should be in Public documents (Windows) under Adobe. Beware: you'll need administrator rights. Be also sure to run Captivate as Administrator if you are on Windows.