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leonorab75997843
Participant
April 26, 2019
Answered

Assets not opening

I want to add some assets but when I click on the assets button, nothing happens. I'm using Captivate 2019

Has anyone run into this and how do I solve it?

Thanks

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Lilybiri
LilybiriCorrect answer
Legend
April 26, 2019

Did you install the basic set of eLearning assets? For Windows look under Public Documents\Adobe to check its presence.

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25 replies

rubyp42500769
Participating Frequently
January 26, 2023

Same thing is happening to me.  I click "Download" from the Assets window and it keeps timing and saying "Getting Assets from Asset Store".  It never downloads.

 

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Dirlo
Dirlo
Inspiring
May 21, 2020

...

Everything seems to work fine for me this morning !...

(Wasn't the case yesterday...)

Hope it works also for you !...

😉

...

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Lilybiri
Lilybiri
Legend
May 21, 2020

Indeed, they have been working on it all day yesterday and very relieved it has been solved. Kudos tto the Captivate team!

However it is no longer possible to upload a published project, nor media. I just tried to post a new game, and had to insert a link to my domain, no way even to insert a graphic. If you want to play:

Find missing shape

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ashleys73904643
Participant
May 20, 2020

Hi, I am having the same issue with assets not showing up. I have tried:

 

Nothing has worked. I still have no assets. Would someone please help me.

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Lilybiri
Lilybiri
Legend
May 20, 2020

Did you read my previous answers? At this moment the Assets panel (with exception for Discovery and Downloads) looks blank for everyone. The team is working to fix it ASAP. 

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Magic_Momo_Superdog
Magic_Momo_Superdog
Participant
April 18, 2020

Please offer directions on how to "install the basic set of eLearning assets."

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Lilybiri
Lilybiri
Legend
April 19, 2020

Please read the thread and report if you see them in Public documents.

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bjmlearning
Participating Frequently
May 20, 2020

Hi there,

I'm having the same issue.  I see the elearning assets folder in the Adobe\Public Documents folder and I'm not behind a firewall.  What do I need to do to see the assets in Captivate? I just installed Captivate yesterday so I'm on the latest release.   Thank you in advance.

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Lilybiri
LilybiriCorrect answer
Legend
April 26, 2019

Did you install the basic set of eLearning assets? For Windows look under Public Documents\Adobe to check its presence.

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leonorab75997843Author
Participant
April 29, 2019

The assets are in the public documents under the Adobe folder.

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Lilybiri
Lilybiri
Legend
April 29, 2019

OK, that is a start. Are you on the most recent version, which is 11.0.1.266? Are you perhaps behind a firewall, because you need to acces the eLearning Broters' website to access the free assets? For the Characters,  check the workflow: go into the Characters dialog box, and try to hoose a character...

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