Participant

Answered

Assets not opening

Forum|Forum|6 years ago
April 26, 2019
5 replies
4798 views

I want to add some assets but when I click on the assets button, nothing happens. I'm using Captivate 2019

Has anyone run into this and how do I solve it?

Thanks

This topic has been closed for replies.

Correct answer Lilybiri

Did you install the basic set of eLearning assets? For Windows look under Public Documents\Adobe to check its presence.

R

rubyp42500769

Participating Frequently

Same thing is happening to me. I click "Download" from the Assets window and it keeps timing and saying "Getting Assets from Asset Store". It never downloads.

Dirlo

Inspiring

...

Everything seems to work fine for me this morning !...

(Wasn't the case yesterday...)

Hope it works also for you !...

😉

...

M

miss_mcclain

Participant

Yes! It's working for me again as well! Shout out to the Captivate team for the quick fix!

Lilybiri

Legend

How did yours get fixed? I am still trying to downoad assets and it's not working

Are you behind a firewall? If yes, is access to the WWW limited?

Which exact version of Captivate do you use (see full number under Help, About Captivate). Is that version compatible with your OS? Are you on Windows or Mac?

A

ashleys73904643

Participant

Hi, I am having the same issue with assets not showing up. I have tried:

Checking the firewall
Deleting the content folder and restarting Captivate
Verified that Captivate is up to date
Followed the hotfix instructions (https://community.adobe.com/t5/captivate/the-asset-panel-does-not-load-in-captivate-2019-release/m-p/10704741?page=2).
Verified that the eLearning Assets folder is in the C:\Users\Public\Documents\Adobe folder.

Nothing has worked. I still have no assets. Would someone please help me.

Lilybiri

Legend

Did you read my previous answers? At this moment the Assets panel (with exception for Discovery and Downloads) looks blank for everyone. The team is working to fix it ASAP.

Magic_Momo_Superdog

Participant

Please offer directions on how to "install the basic set of eLearning assets."

Lilybiri

Legend

Please read the thread and report if you see them in Public documents.

B

bjmlearning

Participating Frequently

Hi there,

I'm having the same issue. I see the elearning assets folder in the Adobe\Public Documents folder and I'm not behind a firewall. What do I need to do to see the assets in Captivate? I just installed Captivate yesterday so I'm on the latest release. Thank you in advance.

LilybiriCorrect answer

Legend

Did you install the basic set of eLearning assets? For Windows look under Public Documents\Adobe to check its presence.

L

leonorab75997843Author

Participant

The assets are in the public documents under the Adobe folder.

Lilybiri

Legend

OK, that is a start. Are you on the most recent version, which is 11.0.1.266? Are you perhaps behind a firewall, because you need to acces the eLearning Broters' website to access the free assets? For the Characters, check the workflow: go into the Characters dialog box, and try to hoose a character...

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