Audio crackling Captivate 9

Hi All,

I'm experienced the same issue in Cp 2019 (11.5.5.553) when using the Create Video Demo function with System Audio on an HP Z Book (Intel Xeon E-2176M CPU @ 2.70GHz 2.71 GHz, Windows 10 Pro for Workstations, OS 19042.1165). The audio sounds normal during recording, but in preview mode (or after export, in the finished product), the audio eventually crackles - for me, starting around the 18 second mark.  After troubleshooting with internal IT, it turns out that the culprit is USB headsets (I use 2; a Logitech mono at home and a Jabra stereo at work). The issue is resolved by running system audio through the laptop speakers during recording.

My primary reason for using the headset during recording was to not disturb my work-neighbors, but I found that even with the system speaker volume set as low as 7, the Cp audio sounded fine.

Kevin

Are you talking about a real video or about a published Captivate output from cptx or cpvc? Which version are you using, please? If it is about video inserted into a Captivate file: multi-slide synchronized or event video? If it is a published output from CPTX or CPVC, are the audio files slide audio? If yes, did you leave a small gap at the start and end of each slide?

Hi,

Could you please provide below details:

1. Captivate version

2. Video format

3. Published output format - SWF/HTML5?

Also it will be great if you could send me (zhussain@adobe.com)  the project you are facing issue with, using drop box or google drive.

Regards,
Zeeshan