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andyG928
Known Participant
June 22, 2011
Question

Audio cut off when playing presentation 1st time

  • June 22, 2011
  • 3 replies
  • 1154 views

Hi everybody,

I'm having problems with audio being cut off from some slides. The details:

1. I'm adding 20-30 sec audio spread over 10-15 slides. each slide has a duration from 1.5 to 3 sec.

2. when I play audio via Captivate 5 edit window, everything works fine.

3. after I publish the project, audio on some slides is being cut off - about 1-2 sec from the end of the slide. It happens only with some slides and I cannot identify any pattern, how it happens.

4. If I jump back a few slides and play it again, everything works fine.

5. If I reload the whole project in the browser and play it again, it gives me exactly the same audio problem with the same slides.

So, it happens only, when the project is played the 1st time.

I would appreciate any comments and suggestions. It is quite frustrating....

Thanks!

    This topic has been closed for replies.

    3 replies

    A
    Anonymous
    June 23, 2011

    Hi Andy and Mike,

    Sorry to note that you are facing Audio cut issues with Adobe Captivate 5.

    Can you try out step 2 mentioned in this blog post and let me know if this fixes the issue.

    Blog link : http://blogs.adobe.com/captivate/2011/02/fix-for-audio-cut-issue-in-captivate-5.html

    Let me know.

    Thanks,

    Ashwin Bharghav B

    Adobe Captivate Team

    A
    andyG928Author
    Known Participant
    June 23, 2011

    HI Ashwin,

    I have the patch 5.0.1.624 installed. These are the steps I tried:

    1. I tried to update to the latest patch 630, but it returns "the server is down". I even switched off the firewall.... still the same.

    2. I tried to download the patch 630 separatelly, but you don't have corerct links on the blog page - it points to the old patch 624.

    3. I followed the step 2 mentioned in the blog post and it seems to be working  - almost all audio cut offs are fixed.

    Does the patch 630 affect these audio issues? Can you upload the correct patch somewhere?

    Thanks

    A
    Anonymous
    June 24, 2011

    No. Patch 630 does not address any audio cut issues. It has fixes for Audio device drop issue.

    You can find the details of the fixes in this Kb Article Link: http://kb2.adobe.com/cps/907/cpsid_90788.html

    Can try to install the update from the application Help >> Updates option again ?

    Let me know if the installation was successful.

    Thanks,

    Ashwin Bharghav B

    Adobe Captivate Team

    A
    andyG928Author
    Known Participant
    June 23, 2011

    Well, I've installed 5.5 trial and it looks as the audio issue is resolved. Thanks, Rod. I'm not sure if I wanted to pay extra $$$ for the upgrade, because a small difference between v5 and 5.5 can hardly justify such an upgrade. I wish I could find an easy workaround how to fix this. I tried many things - adding a silence to audio files, extending slide durations beyond the audio duration etc. I also installed a patch that was supposed to fix the problem. Nothing seems to be working 100%. Shame to Adobe.

    BTW, what will happen with all clips generated during the trial period? Will they still be fully functional after 30 days?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 23, 2011

    You might want to hold off on upgrading just yet.

    Adobe released a new patch for Captivate 5 today which is supposed to fix your issue: http://blogs.adobe.com/captivate/2011/06/captivate-5-patch-for-lms-reporting-audio-dev-preloader.html

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 22, 2011

    I would advise that you download the trial version of Captivate 5.5 and give that a whirl.  If the issue is resolved in Cp5.5 then upgrading to the new version would be your quickest (and probably cheapest) fix, considering all the time you might spend trying to chase this down.  Lots of people have been reporting this audio cut off issue with Cp5 over the past months.

    M
    mr_scribbler
    Known Participant
    June 22, 2011

    Hi, I get the same v5 audio issue. If this is a bug in v5 I would expect it to be fixed by adobe in a v5 update rather than have to shell out £142 to upgrade to v5.5

    atb/mike

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 22, 2011

    That would be nice, but the reality is that even if software companies issue frequent updates and patches they still aren't like to fix every bug that an application has before the next release.  And once that next release arrives, they'll be even LESS inclined to fix it.

    If Adobe issues a patch to fix this audio cut off issue in Cp5, great.  But if I had deadlines screaming down on me that I couldn't meet without a fix, I'd grizzle about it, yes.  But I'd bite the bullet and update.

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