Please help!! We are having issues with the audio automatically and gradually increasing in volume. The issue is not apparent during recording, rather it occurs after being published. Preview does not show the same issues. Please advise on what we can do to mitigate this problem?
If the sound files do not show increasing volume after being recorded, and the Preview as HTML also does not show the issue, these two things would tend to indicate that the issue is more likely to be related to something about the end user's hardware or browser technology.
You will need to test on several different end user computer configurations to try and isolate the cause.
Have you included any extra JS code or Learning Interaction widget to provide audio volume control? If so, remove these features and test to see if they are the cause of the issue.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices