Audio Issues with Adobe Captivate 12.3.0.12

Question

I have created a simulation project. I added an audio file to the background of each slide. Some of the slides play the audio file I added then the project stops like it is supposed to waiting on the learner to click the right part of the screen. But, some of the slides will have a pause and then start playing audio files from other slides.  I checked the Audio section and there is only 1 audio file. I checked the file itself to confirm it is just the portion I want for the slide.  If I duplicate the slide and move it to the end of the project and hide it, then the duplicate audio doesn't happen but I don't want to do that for every slide. Does anyone know if this is a known issue and how to correct it?

Paul Wilson CTDP · Answer

My best practice to avoid audio-related issues is to add a small half-second of no audio at the beginning of the slide as well. I also extend the slide on the timeline to continue playing a few seconds beyond the end of the audio to ensure it doesn't cut off. If this isn't helping you I recommend you reach out to Adobe with your issues: captivatehelp@adobe.com. Also provide your feedback through the Help dropdown menu. This could be a bug considering how often I see this type of concern on the forums.

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