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jsvfoto9485530
jsvfoto9485530
Inspiring
June 29, 2015
Question

Audio issues with trimming...

  • June 29, 2015
  • 3 replies
  • 3980 views

I trimmed a video in captivate. When I play the video at the place where I trimmed it, the audio track continues like it was never trimmed, and a new audio track starts from the ending place where I trimmed the video. In other words the video portion got trimmed, but not the audio. Basically it's like having two audio tracks playing. I hear both tracks in Captivate and when I publish the project. I then tried trimming the audio first by editing it, and then by trimming the video, but I get the same result. The video gets trimmed correctly, but the audio portion ends up with two tracks (one is the original and the other is the trimmed version). Any ideas what may be causing this?

3 replies

LinPea
LinPea
Participant
July 3, 2020

I figured out how to remove the double audio after messing around.

On the right hand side of the editing window you'll see all your trimmed audio clips from trimming the video saved here...

Double click the audio clips near the bottom (last trimmed) and click "edit" to listen to the clip. Once found just close the window and right click on the audio clip to delete. It worked for me and now I don't have 2 audio clips over lapping.

    Y
    YardrocD
    Participant
    August 12, 2020

    I was experiencing this same issue and this resolution worked for me!  Thank you so much!  I've spent more time than I care to recall trying to deal with the problem of "double audio" when trimming. No idea why it's happening in the first place, but glad you found a solution. Thanks Again!

    samanthal42331953
    samanthal42331953
    Participant
    May 9, 2018

    I have also been experiencing this issue.  I have reported it to adobe support, and was told that this issue "has never been reported", despite this post and my previously reporting the issue myself.  I was told that updating Captivate typically fixes bugs like this, but it did not fix it for me.  I am using the latest version of Captivate 2017.  If anyone has experienced this and found a fix, or stopped using captivate due to a lack of a fix, I would greatly appreciate hearing about your experience.  Thank you!

    F
    fabiank31177439
    Known Participant
    April 10, 2020

    I experienced the same issue with my project. I add all the audio to my objects, as I have to translate the training into six different language. When I preview the training, it seems to work fine but once I check it inside the browser, I noticed that the audio cutts off at the end of the audio file. I used Audition to add silence at the start and beginning of my audio file but every time I use the files inside Captivate, it gets trimmed automatically and causes the same problem again and again. It caused many hours of work already and I'm really done with Captivate.

    Lilybiri
    Lilybiri
    Legend
    April 10, 2020

    Do not add 'silence' but 'background noise' in Audition.

      jsvfoto9485530
      jsvfoto9485530Author
      Inspiring
      June 30, 2015

      An update: for whatever reason, even after clearing the CPVC cache, it looked like the audio was trimmed (and I checked by going in to edit the audio and it "appeared" to be trimmed), but the audio wasn't really trimmed. The video was definitely trimmed, but not the original audio. It kept playing. The latter audio (from the trimmed video) also played on the video so that in essence two audio tracks played after my trim point, even in the published version.


      Not sure if this will help someone, but what I ended up doing was I edited the audio first and then edited the video. It worked! It was a pain, because I had to keep track of multiple timelines, since the main timeline wasn't actually edited, just the audio. Still, it's a work around and I hope this little tip helps someone save time. I spent the better part of a day trying to figure this one out.

        jsvfoto9485530
        jsvfoto9485530Author
        Inspiring
        July 13, 2015

        Just another update. I have no idea why this keeps happening to my Captivate recorded demo videos, but I'm still getting a double audio when I trim the latter parts of my videos. I have found another solution that's a bit easier than editing the audio first and then editing the video to match. The solution, at least for me, is to trim the around the trim point where the double audio occurs. This gets rid of the original trim point which somehow eliminates the double audio issue and allows the video and the audio to play in sync where I need them to be. Not sure this will help anyone or if this is an isolated issue and I just have a bad notebook or something, but just updating this because it's a much easier solution that also works.

          S
          stephaniemwilcox85
          Participant
          August 16, 2018

          I have been having this SAME issue along with numerous co-workers and it has been driving me absolutely crazy.  The 2nd solution worked!!!  I trimmed out the tiniest itty bitty baby piece of my project and the double audio stopped.  This issue has seriously caused me to lose so so so many hours at work UGH.  Glad something works though!!!

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