Audio not playing on slides after video in published project

Forum|Forum|9 years ago
August 18, 2016
2 replies
545 views

I am using Captivate version 9.0.2.421 on a Mac.

I have a 5 minute video on slide 13 of my project, and when the video finishes and the project goes to slide 14, the audio no longer plays. The project keeps playing (the scrubber bar keeps moving, the visuals keep popping up) but the audio won't play for that slide and for the rest of the slides in the project. This is only occuring on the published version of the project, it doesn't occur when I preview the project. Also, if I open the published project back up later (and it starts where I left off) then the audio will play.

This is the first project that I've experienced this issue with.

This topic has been closed for replies.

TLCMediaDesign

Inspiring

Can you try in a different browser? By the way which browser are you using?

We've had issues with not having updated codecs and the audio, whether it be in video or audio files stops playing.

B

briec21342685Author

Inspiring

I am using Chrome.

I just tried it in Safari, and this issue does not occur.

Most of our learners use Chrome, any thoughts on how to fix this for Chrome?

Thanks!

TLCMediaDesign

Inspiring

Do you get an audioContext message in the developers tool console in Chrome?

Our problem happened only in IE, and only for certain users that did not have updated codecs. It is a known issue with IE and I can recreate it outside of Captivate.

I would Google it for a MAC and Chrome, but do not Captivate as I don't believe it's a Captivate issue. It's like a buffer gets filled and doesn't get released.