Audio not working- associated with skin/closed captioning/TOC? Desperate for help.

Forum|Forum|6 years ago
December 13, 2019
1 reply
709 views

I am working on a project that needed to be done hours ago. I am at my wit's end.

The sound in the project stops playing on several specific slides. It will restart if I open the TOC or turn Closed Captioning on or off.

I have tried:

- Deleting preferences

- Clearing the cache

- Turning off the TOC

- Resetting closed captioning preferences

- Using a different skin

- Deleting and re-adding the sound files

- Deleting and re-adding affected slides

- Copying all of the slides into a new project

NOTHING has worked. I'm pulling out my hair in frustration. Please help- thanks in advance.

This topic has been closed for replies.

RodWard

Community Expert

Are there any interactive objects on those slides that might be pausing the playback? Have you checked for any advanced actions that might be triggered On Slide Enter or On Exit that might be executing Pause Playback actions?

C

Cris WallerAuthor

Inspiring

Nope- this is a very straightforward, boring presentation- no interactivity, no advanced actions. I'm actually on the phone w/Adobe right now in the hope that they can help solve it...

Lilybiri

Legend

Only way to stop Slide audio is with the Pause command, whether used as simple command On Enter (look at several slides in the Quick Start Projects) or in an advanced action. Pausing point of an interactive object or a slide (quiz, score, D&D) will not stop slide audio, only when you indiccate it in the slide properties for normal slides (not possible on quiz, score D&D). Have a look at:

http://blog.lilybiri.com/tips-adding-audio-to-qsp-slides-ready-to-go-slides

How did you cope with AutoPlay being disabled in HTML output? Did you use one of the workarounds posted here, which will sometimes not affect audio...

I didn't see which version you are using as indicated under Help, About Captivate?

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