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Nadine101
Participant
April 29, 2021
Question

audio of the video does not play in one slide.

  • April 29, 2021
  • 1 reply
  • 264 views

I'm kinda stuck on why my slide-audio doesn't play on one of my slides. It works fine in all other slides and I am not sure what I'm missing.

 

The audio is already in the video so I did not add an additional audio file.

If I watch the slide in captivate itself, it works perfectly fine but if I publish it HTML5 in this slide the audio is missing and on the next one it is there again.

 

Has anybody has had the same problem?

 

    This topic has been closed for replies.

    1 reply

    N
    Nadine101Author
    Participant
    April 29, 2021

    Additon:
    If I play the video from the start it will not play any sound on that slide (even if I put the sound seperatly to that slide.

     

    If I hop directly to the bookmark with this slide, the audio plays and it is only the problem with that slide.

    I already reduced the filesize and split the video to different captivate slides, so this should not be the problem (I had there a problem first with the timing)

    Lilybiri
    Lilybiri
    Legend
    April 29, 2021

    No answer yet, which mostly means the question lacks some details. 

    Terminology is rather confusing in Captivate. You talk about one slide where audio is not playing. Is this a slide which has a video clip where the audio is integrated?  Later on you talk about 'bookmark',  a term which points to an interactive video in Captivate. Are you still talking about one slide, which has an interactive video and the audio is not playing?

    Play the slide can never be a reference, it is just meant for editing reasons. The real test is Preview HTML in Browser, and in that case you don't hear the audio?

    Can you please clarify more? I vaguely remember the recommendation to split the video, but cannot remember details.

    N
    Nadine101Author
    Participant
    April 30, 2021

    Sorry for my chaos 🙂

     

    I have an interactive video project with bookmarks and foreward and back buttons.

    Each slide contains a video with the audio already is integrated. 

     

    If I publish it or play the HTML5 preview always the same slide does not play the video with sound, but only this particular slide. 

    And only if I play the complete project from the beginning on through. If I hop to that slide at the beginning of my interactive video (there is a slide to chose from 4 options at the beginning) it plays the slide with sound.

     

    I hope you understand it? 🙂

     

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