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Question

Audio on slide causing preview to lock up

Forum|Forum|8 years ago
March 23, 2017
5 replies
279 views

Hi

I'm on Captivate 9 on the 9.0.2.437.

I have 5 slides in a roughly 60 slide project that have audio on as the background audio, set to loop.

It's a 40kb track that lasts a few seconds that I set to loop as the background audio. When previewing in browser I've had some instances where on the slide before the audio I get a flash dialog box pop up and then it locks up the preview.

It doesn't always happen on every slide with this audio on, but so far hasn't let me get past the half way point in preview. I've turned it off for the time being and it's not pivotal to the project.

But I don't understand why it's doing this?

The audio when imported in to captivate is changed into a 1.4 mb wav file. But I understand it converts it back to an mp3 on publishing.

Other slides that have audio attached to elements on the slide are playing/working fine.

captivate 9 audio

This topic has been closed for replies.

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arashmazAuthor

Known Participant

Hi thanks... you're right checked my security settings and had to re-do them. Also noticed it had wiped my settings for screen share etc in Adobe Connect as well.

Will see whether re-doing the security settings makes the preview more stable.

A

arashmazAuthor

Known Participant

Hi Rod

Yes I seem to have issues when selecting 'preview in browser'. The entire project will randomly lock up at different points in the project. When I say 'lock up' I mean it becomes unresponsive, including the play bar and an action script error pop up appears giving the option to dismiss or continue.

Selecting 'preview project' seems a bit more stable and 'preview next 5 slides' is the most stable of them all.

You're right, I published to SCORM and uploaded/tested on Adobe Connect and it worked perfectly.

I'm on the mac and haven't had any issues with Captivate 8 which I've been using for a while now. However, this is the first time using Captivate 9. Are there any settings I can check around the global security? I do faintly remember checking some settings once upon a time for it, but thought once it was done, that was it.

RodWard

Community Expert

Flash Global Security settings are not all set in one place. The are often browser dependent. One fairly reliable way to get to the dialog that allows you to configure them is to open an SWF in a particular browser and then right click on the screen over the SWF to get the Flash Context menu. Then you can use this to open the Macromedia web page that configures Flash Global Security for that particular browser. Do this for each browser you use.

I have noticed that sometimes security updates to the browsers will wipe out your Flash Global Security settings and you need to redo them.

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arashmazAuthor

Known Participant

Why what does that do?

I'm not entirely sure whether it's just the preview in browser function in Captivate 9. I've had it locking at various points, and doing weird things like displaying certain elements and on other times giving me flash errors.

However, when previewing in scorm cloud it's working perfectly.

RodWard

Community Expert

Leaving a gap between the audio clips and the end of the timeline prevents Captivate from 'stitching' the clips together into single clips. I think it tries to consolidate clips that seem to run on from one another to improve download times, but it can cause other issues as well.

When you say Captivate is 'locking up' is this when you are serving the content from your own LMS or just playing it from your local hard drive? If playing from your hard drive, your issues could be related to Flash Global Security not being set up properly. That would be my guess since you say the issues seem to go away when served from SCORM Cloud LMS, which is a web server.

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arashmazAuthor

Known Participant

Added the audio for those individual slides...

I've managed to avoid captivate from converting it into a wav by just dragging it to the screen rather then going options > add audio.

Doing it this way keeps it as the original imported mp3. Still need to do further testing.

RodWard

Community Expert

Make sure your audio clip is not hard up against either end of the slide timeline.

RodWard

Community Expert

When you say you added these audio clips "as the background audio" do you mean for the entire project or that you added them as the slide audio for these particular slides?

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