Audio problems after publishing a Captivate 6 project

Problem solved! And after only 5 years of failure...

I tried all the stuff listed in the responses throughout this thread and none of it worked. Finally If you go to C:\Users\User\AppData\Local\Adobe and delete the Captivate 8.0 folder, then republish your video, the audio that was cutting out at the beginning of some slides will be all fixed! The problem was that apparently captivate preferences files (contained within the aforementioned folder) actually will corrupt after a while. If you delete the folder, Captivate recreates it on next launch and everything works fine again.

To be honest, I'm stunned that they would sell a product with the major feature of being responsive, when a bug like this exists. It's not new - the original message here is from 2012, yet the problem still exists in Captivate 9. That's unacceptable. I just cannot believe Adobe have let this go.

When I publish to HTML5 and SWF, the audio drops out randomly in both. If there's an issue with how HTML5 treats the audio - why would it effect the swf file?

If I just publish to SWF, it works all day, every day. Yet, this means I cannot produce my content for people with Apple devices - therefore the responsiveness is rendered pointless.

Not good enough by a long way Adobe.

I have had the problem of audio from one slide playing on another slide, either over existing audio or over silence. I have tried all of the above, and have had intermittent success. It seems like I have to keep trying all of the above every time this occurs. I am working at a different company and having the same issue with their captivate on their computers. It's not the computer, its the program. One thing seems to be the most effective: removing the pause at the end of a slide and putting it back in (not cut/paste, but adding a fresh button). Another work around is to have an advanced action to mute the audio on slides without audio. This only works when you do it on the slide before the problem slide. To do this, under action, set it to Assign, then set the variable cpCmndMute to 1. Remember to set it back to 0 at the end of the slide or you will get wierd results.

It seems that Adobe is ignoring this issue. I have experienced it on Captivate 5.5 and now on Captivate 8.

This is indeed still an issue. A bug report will full description of the issue and all steps offered in this thread have been offered to Adobe as unsuccessful troubleshooting attempts. A Captivate team representative has the file I created and is troubleshooting. If I hear from them, whether a solution is offered or not, I will post the results.

Please tell me after all of these YEARS, Adobe has come up with a solution. I am having the same issue with the audio cutting out. There is a one second break ahead of the audio on the timeline. It plays fine in preview. When I publish to my desktop, it plays fine. WHen I move it to the company shared drive to allow others to review, the audio clips out on the beginning of both of my slides that have widgets on them. There is also a white bar appearing at the bottom of the player where my footer is while this happens (As if we have reached the end of the timeline for that slide).

I have faced the same problem with a few slides.

after published in an earlier version of flash player (9 instead of 11), it worked.

Hope it can help

I have been publishing Captivate software demos for my company since 2007, the first version used was Captivate 3, now I'm on v7. With each version of captivate, I've always experienced audio sync issues, audio being cut off at beginning or end of the slide. I've tried scrubbing the audio so it doesnt start at the beginning or end, I've added silence to individual cuts.

I've tried using Text to Speech Neo Voices, then went to standard human narration. My vidoes are typically between 30 - 50 slides. As a general rule, I restartthe computer to clear the computer of any glitches, and work off my hard drive, never off a network.

I've  tried it on both PC and Mac (latest is running Captivate 6 and then 7 on a brand new MacBook Pro (2013 edition) with 16G Ram and a 750 GB hard drive.

I've been hoping for years that Adobe can address this issue, but I have lost faith :-(  In the meantime, the videos are all published with audio glitches.

I too experienced this very frustrating issue...

My fix was to copy all of the slides and paste them into the same projects, then delete the original slides.  It was very much a trial and error fix, but in the end I got a published version that contained all of my audio clips.  Lets hope I dont have to make any changes to it!

Just to let you know my fix for this issue..

I created a new blank project.

I then pasted the slides not playing the sound into the blank project and then copied the slides from the new blank project back to the original project and then on the old slides i clicked the eye to make them invisible so they do not play. That seemed to work for me.

Hope this makes sense. It worked for me... I have been working on this for that past 3 days trying to figure it out.

I am having the same problem.

I have a bullying in the work place training I thoughr was ready to go but when

I put it on the web the sides play the audio narration intermittently.

I used the slide notes option to convert text to speech.

Is adobe going to fix this problen soon?